MOHAMMED KASHEEF ULLA
Mysuru
Summary
Motivated and detail-oriented Process Executive with hands-on experience in AI projects and international customer support, complemented by a solid foundation in data annotation for autonomous vehicle systems. Adept at managing global clients in the tourism and hospitality sectors, showcasing strong interpersonal skills and a commitment to excellence. Eager to leverage recent training in automation testing to transition into an IT-focused role. Additionally, a multi-talented Marketing Specialist enthusiastic about applying diverse skills across all marketing areas, with a strong understanding of both traditional and digital strategies.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Marketing Specialist
Skynet Electronics Pvt Ltd
04.2024 - 03.2025
- Managed brand visibility and marketing strategies for electronic products
- Collaborated with teams to enhance customer engagement and sales performance
- Analysed market trends and optimized digital marketing efforts
- Developed and executed marketing strategies to drive customer engagement
- Analysed competitor strategies and enhanced brand positioning
- A company focused on electronic products and marketing
Process Executive
ZST Outsourcing Pvt Ltd
07.2022 - 12.2023
- Focused on AI projects and international customer support
- Contributed to a high-impact AI project for a major client (Tesla), focusing on autonomous driving technology
- Worked on data annotation and labelling tasks, ensuring high-quality training data for machine learning models used in driverless car systems
- Collaborated with a team to meet daily targets while maintaining accuracy and consistency across large datasets
- Gained hands-on experience with tools used in AI and computer vision workflows
Customer Service Representative
Seagull's
02.2021 - 06.2022
- Delivered customer support to international clients in the tourism and hospitality industry, ensuring timely resolution of queries
- Handled high-volume inbound and outbound calls, demonstrating strong communication and problem-solving skills
- Recognized for maintaining high customer satisfaction scores and adhering to quality standards
- An international voice processing company focusing on customer support
Education
Bachelor of Computer Applications - BCA
University of Mysuru, Vidya Vikas First Grade College
Mysuru09.2022
Pre-University - Science
Vidya Vikas Pre University Science College
Karnataka12.2016
Skills
Certification
STRATGETIC PLANNING FOR ACCURACY RESULTS AND KNOWLEGE (SPARK)
KEY ACHIEVEMENTS
Marketing Success: Increased brand visibility by 30% through strategic digital marketing campaigns., AI Project Excellence: Contributed to achieving 95% dataset accuracy in AI projects for autonomous systems., Customer Support Efficiency: Handled 1,000+ customer support calls, achieving a satisfaction rate of 92%., Process Improvement: Reduced data annotation time by 20% through improved processes and tools.
STRENGTHS
- International Voice Process and Customer Support: Strong customer support skills with a focus on international clients in tourism and hospitality
- Data Annotation & AI Fundamentals: Skilled in data annotation and AI fundamentals, with foundational knowledge in automation tools
Timeline
STRATGETIC PLANNING FOR ACCURACY RESULTS AND KNOWLEGE (SPARK)
09-2024
Marketing Specialist
Skynet Electronics Pvt Ltd
04.2024 - 03.2025
Process Executive
ZST Outsourcing Pvt Ltd
07.2022 - 12.2023
Customer Service Representative
Seagull's
02.2021 - 06.2022
Pre-University - Science
Vidya Vikas Pre University Science College
Bachelor of Computer Applications - BCA
University of Mysuru, Vidya Vikas First Grade College