MOHAMMED KASHEEF ULLA
Mysuru
Summary
Motivated and detail-oriented Process Executive with hands-on experience in AI projects and international customer support, complemented by a solid foundation in data annotation for autonomous vehicle systems. Adept at managing global clients in the tourism and hospitality sectors, showcasing strong interpersonal skills and a commitment to excellence. Eager to leverage recent training in automation testing to transition into an IT-focused role. Additionally, a multi-talented Marketing Specialist enthusiastic about applying diverse skills across all marketing areas, with a strong understanding of both traditional and digital strategies.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Marketing Specialist
Skynet Electronics Pvt Ltd
04.2024 - 03.2025
- Managed brand visibility and marketing strategies for electronic products
- Collaborated with teams to enhance customer engagement and sales performance
- Analysed market trends and optimized digital marketing efforts
- Developed and executed marketing strategies to drive customer engagement
- Analysed competitor strategies and enhanced brand positioning
- A company focused on electronic products and marketing
Process Executive
ZST Outsourcing Pvt Ltd
07.2022 - 12.2023
- Focused on AI projects and international customer support
- Contributed to a high-impact AI project for a major client (Tesla), focusing on autonomous driving technology
- Worked on data annotation and labelling tasks, ensuring high-quality training data for machine learning models used in driverless car systems
- Collaborated with a team to meet daily targets while maintaining accuracy and consistency across large datasets
- Gained hands-on experience with tools used in AI and computer vision workflows
Customer Service Representative
Seagull's
02.2021 - 06.2022
- Delivered customer support to international clients in the tourism and hospitality industry, ensuring timely resolution of queries
- Handled high-volume inbound and outbound calls, demonstrating strong communication and problem-solving skills
- Recognized for maintaining high customer satisfaction scores and adhering to quality standards
- An international voice processing company focusing on customer support
Education
Bachelor of Computer Applications - BCA
University of Mysuru, Vidya Vikas First Grade College
Mysuru09.2022
Pre-University - Science
Vidya Vikas Pre University Science College
Karnataka12.2016
Skills
customer support & communication
international client Handling, Chat support
MS Excel, power point ,Documentation
Branding
Vendor relations
Market analysis
Client needs assessment
Sales expertise
Customer research
CRM management
Strategic planning
Certification
STRATGETIC PLANNING FOR ACCURACY RESULTS AND KNOWLEGE (SPARK)
KEY ACHIEVEMENTS
Marketing Success: Increased brand visibility by 30% through strategic digital marketing campaigns., AI Project Excellence: Contributed to achieving 95% dataset accuracy in AI projects for autonomous systems., Customer Support Efficiency: Handled 1,000+ customer support calls, achieving a satisfaction rate of 92%., Process Improvement: Reduced data annotation time by 20% through improved processes and tools.
STRENGTHS
- International Voice Process and Customer Support: Strong customer support skills with a focus on international clients in tourism and hospitality
- Data Annotation & AI Fundamentals: Skilled in data annotation and AI fundamentals, with foundational knowledge in automation tools
Timeline
STRATGETIC PLANNING FOR ACCURACY RESULTS AND KNOWLEGE (SPARK)
09-2024
Marketing Specialist
Skynet Electronics Pvt Ltd
04.2024 - 03.2025
Process Executive
ZST Outsourcing Pvt Ltd
07.2022 - 12.2023
Customer Service Representative
Seagull's
02.2021 - 06.2022
Pre-University - Science
Vidya Vikas Pre University Science College
Bachelor of Computer Applications - BCA
University of Mysuru, Vidya Vikas First Grade College