Summary
Overview
Work History
Education
Skills
Rewards
Disclaimer
Personal Information
Timeline
OperationsManager
Mohammed Khaleel

Mohammed Khaleel

Operations Manager
Hyderabad

Summary

Forward-thinking Team Manager with a proven track record of efficiently operating departments to meet organizational goals. Demonstrated success in matching employees with roles that maximize their performance. Proactive and hardworking individual dedicated to continuous operational improvement.

Overview

21
21
years of professional experience
4022
4022
years of post-secondary education
3
3
Languages

Work History

Operations Manager

Cognizant Technology Solutions
04.2012 - Current
  • Company Overview: Client: Microsoft | The Hartford Insurance
  • Contribute operational support and strategic recommendations for plans and reviews, overseeing a team of 89 members, including 4 Team Leads (TLs) and 8 Subject Matter Experts (SMEs) across 4 Lines of Business (LOBs) in Hyderabad, India & Malaysia
  • Lead the preparation and execution of action plans to manage operations production, quality metrics, customer service standards, trend identification, escalation management, and project improvement initiatives
  • Ensure a safe and compliant work environment by establishing, following, and enforcing Standard Operating Procedures (SOP) in line with legal and regulatory requirements
  • Actively participate in recruitment, onboarding, and training processes, enhancing project performance and securing additional business from clients
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Process Trainer & Subject Matter Expert

Bank of America Continuum Solutions
03.2007 - 03.2012


  • Was part of the Training & Quality team, Training New hires, Daily process audits for agents, Daily & Weekly reports to the agents and Management, Sharing Feedback and Coaching to the agents, Conducting Monthly Process Knowledge test, Sharing Bottom Quartile performers reports, Action/Control Plans for the bottom quartile associates and Calibration calls with Clients.

Senior Medical Representative

Reliable Remedies
01.2004 - 12.2006
  • Worked as a Senior Medical Representative for the medicine provider, which involves regular visits to the Doctor Clinics & Hospitals & Pharmacies for explaining the products & Pricing, taking orders and fulfilling them, regular follow ups and achieving monthly targets assigned

Education

Bachelor of Pharmacy -

Shadan College of Pharmacy

Board of Intermediate Education - Maths, Physics and Chemistry

Board of Secondary Education - Class-10

MBA - Information Technology

Royal College of Engineering and Technology

Skills

Leadership and Team Management

Rewards

  • INS 21 & 23 Certified for Commercial Insurance
  • Best Associate of the year award 2013
  • Best Front-line Manager 2 times from overall experience as a Team Leader
  • Completed 3 Six Sigma Lean projects
  • Received 3 Silver Awards and 5 Bronze awards during tenure with BACS
  • Exceptional performance award
  • Six Sigma Yellow Belt certified

Disclaimer

I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.

Personal Information

  • Place of Birth: Telangana
  • Father's Name: Mohammed Yousuf
  • Nationality: INDIAN
  • Marital Status: Married

Timeline

Operations Manager

Cognizant Technology Solutions
04.2012 - Current

Process Trainer & Subject Matter Expert

Bank of America Continuum Solutions
03.2007 - 03.2012

Senior Medical Representative

Reliable Remedies
01.2004 - 12.2006

Board of Intermediate Education - Maths, Physics and Chemistry

Board of Secondary Education - Class-10

Bachelor of Pharmacy -

Shadan College of Pharmacy

MBA - Information Technology

Royal College of Engineering and Technology

Similar Profiles

CREATE PROFILE
Mohammed KhaleelOperations Manager