Mohammed Khaleel
Operations Manager
Hyderabad
Summary
Forward-thinking Team Manager with a proven track record of efficiently operating departments to meet organizational goals. Demonstrated success in matching employees with roles that maximize their performance. Proactive and hardworking individual dedicated to continuous operational improvement.
Overview
21
21
years of professional experience
4022
4022
years of post-secondary education
3
3
Languages
Work History
Operations Manager
Cognizant Technology Solutions
Hyderabad
04.2012 - Current
- Company Overview: Client: Microsoft | The Hartford Insurance
- Contribute operational support and strategic recommendations for plans and reviews, overseeing a team of 89 members, including 4 Team Leads (TLs) and 8 Subject Matter Experts (SMEs) across 4 Lines of Business (LOBs) in Hyderabad, India & Malaysia
- Lead the preparation and execution of action plans to manage operations production, quality metrics, customer service standards, trend identification, escalation management, and project improvement initiatives
- Ensure a safe and compliant work environment by establishing, following, and enforcing Standard Operating Procedures (SOP) in line with legal and regulatory requirements
- Actively participate in recruitment, onboarding, and training processes, enhancing project performance and securing additional business from clients
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Process Trainer & Subject Matter Expert
Bank of America Continuum Solutions
03.2007 - 03.2012
- Was part of the Training & Quality team, Training New hires, Daily process audits for agents, Daily & Weekly reports to the agents and Management, Sharing Feedback and Coaching to the agents, Conducting Monthly Process Knowledge test, Sharing Bottom Quartile performers reports, Action/Control Plans for the bottom quartile associates and Calibration calls with Clients.
Senior Medical Representative
Reliable Remedies
01.2004 - 12.2006
- Worked as a Senior Medical Representative for the medicine provider, which involves regular visits to the Doctor Clinics & Hospitals & Pharmacies for explaining the products & Pricing, taking orders and fulfilling them, regular follow ups and achieving monthly targets assigned
Education
Bachelor of Pharmacy -
Shadan College of Pharmacy
Board of Intermediate Education - Maths, Physics and Chemistry
Board of Secondary Education - Class-10
MBA - Information Technology
Royal College of Engineering and Technology
Skills
Leadership and Team Management
Project Management
Process Optimization
Strategic Planning
Technical Expertise
Stakeholder Management
Data Analysis
Problem-Solving
Budgeting and Financial Management
Quality Assurance
Finance Domain
Risk Investigation
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Operational efficiency
Decision-making
Inventory management
Rewards
- INS 21 & 23 Certified for Commercial Insurance
- Best Associate of the year award 2013
- Best Front-line Manager 2 times from overall experience as a Team Leader
- Completed 3 Six Sigma Lean projects
- Received 3 Silver Awards and 5 Bronze awards during tenure with BACS
- Exceptional performance award
- Six Sigma Yellow Belt certified
Disclaimer
I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.
Personal Information
- Place of Birth: Telangana
- Father's Name: Mohammed Yousuf
- Nationality: INDIAN
- Marital Status: Married
Timeline
Operations Manager
Cognizant Technology Solutions
04.2012 - Current
Process Trainer & Subject Matter Expert
Bank of America Continuum Solutions
03.2007 - 03.2012
Senior Medical Representative
Reliable Remedies
01.2004 - 12.2006
Board of Intermediate Education - Maths, Physics and Chemistry
Board of Secondary Education - Class-10
Bachelor of Pharmacy -
Shadan College of Pharmacy
MBA - Information Technology
Royal College of Engineering and Technology