Project Management, Financial Management, People Management
MOHAMMED KHIZAR
Operations Manager
Bangalore
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
Work History
Operations Manager
NTT LTD
Bangalore
06.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Technical Lead
NTT LTD
Bangalore
02.2022 - 06.2023
- Investigated system issues and implemented resolutions to reduce downtime.
- Evaluated and adopted new technologies to address changing industry needs.
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided educational expertise and mentoring to junior team members.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Optimized Rostering and Shift Adherence standards.
- Leading the team with a positive mindset ensuring all deliverables are adhered to in time.
- Ensuring Workload and KPI metrics are met on time.
- Teamed on development of technology roadmap spanning 5 years.
Lead Technical Specialist
NTT LTD
Bangalore
01.2017 - 02.2022
- Investigated system issues and implemented resolutions to reduce downtime.
- Evaluated and adopted new technologies to address changing industry needs.
- Advised management, business and technical staff on solutions using specific domains or technology.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- MTTR issues
- TOI to Operations Teams and ensuring documentation for internal repository and references.
- Training junior engineers on the right expectations and bridging technical gaps in Cisco UC and MS Teams MS 700.
- Upgrades of UC Infrastructure and maintenance of smooth BAU operations.
Information Management Specialist
ATOS, formerly XEROX
Bangalore
06.2015 - 12.2016
- Support the Clients' voice infrastructure in US, APAC, and EMEA regions
- CPU utilization, memory health checks, and monitoring of important services
- Working on Change requests involving Call Manager, Cisco Unity Connection, and Voice Gateways
- Troubleshooting VOIP-related issues in Call Manager, Voice Gateways, and CUC
- Working with the Service Providers for major issues in the T1/E1 ISDN PRI/BRI lines
- Working closely with the Cluster Engineering and Projects team for new site integration/ Implementations
- Liaised with other departments to minimize network interruptions and possible downtimes.
System Engineer L2
Tata Consultancy Services
Hyderabad, Bangalore, Chennai
10.2011 - 06.2015
- Configurations of PSTN Gateways
- ICM configurations and troubleshooting on UC Contact Centre
- ICM Scripting and implementation, Cisco Voice Portal logs analysis and troubleshooting
- Cisco Call Studio Application creation and deployment
- Call Manager troubleshooting and Windows Server Active directory management
- Travel to Hyderabad for DRS activities
- UCCE Support version 8.5, 9. x Reporting and Analysis on CUIC/ MS SQL
- Managed key information technology and compliance programs for proactive risk management.
- Assisted employees with resolving network problems at remote locations.
Education
Bachelor of Engineering - Information Science And Engineering
CMR Institute of Technology
Bangalore 06.2007 - 06.2011
12th, PUC, PHYSICS, CHEMISTRY, MATH AND BIOLOGY - Science Education
ST Germain's Pre University College
Bangalore 06.2005 - 06.2007
I.C.S.E, 10th, English, Languages, Core Subjects -
ST Germain's High School
Bangalore 06.1995 - 05.2005
Skills
Risk analysis and management
Accomplishments
- Saved the company approximately $2.5 million by ensuring Customer retentions and Automations.
- Earned the “NTT best Individual Performer” Award in 2022 for Customer renewals and significant impact on Projects completed for dedicated Customers
- Collaborated with team of 17 in the development of IPT and Collab Projects for AMER, EMEA Business Units
- Supervised team of 18 staff members.
- Contracts renewed for NTT, approx 10 million dollars
- TCS Best Performer in 2015 for outstanding contribution to Contact Centre Projects
Certification
Cisco Certified Network Profressional - Collaboration
Interests
Timeline
Operations Manager
NTT LTD
06.2023 - Current
Technical Lead
NTT LTD
02.2022 - 06.2023
Cisco Certified Network Profressional - Collaboration
02-2021
Cisco Certified Specialist - CLCOR
02-2021
Cisco Certified Specialist - CLICA
02-2021
Lead Technical Specialist
NTT LTD
01.2017 - 02.2022
Information Management Specialist
ATOS, formerly XEROX
06.2015 - 12.2016
System Engineer L2
Tata Consultancy Services
10.2011 - 06.2015
Bachelor of Engineering - Information Science And Engineering
CMR Institute of Technology
06.2007 - 06.2011
12th, PUC, PHYSICS, CHEMISTRY, MATH AND BIOLOGY - Science Education
ST Germain's Pre University College
06.2005 - 06.2007
I.C.S.E, 10th, English, Languages, Core Subjects -
ST Germain's High School
06.1995 - 05.2005
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