Mohammed Luqman
Hyderabad
Summary
Authoritative Technical Lead takes responsibility for comprehensive project health metrics and outcomes. Dedicated to collaboratively tracking and elevating junior personnel performances. Avowed believer in humanistic and technically sound development strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Technical Lead
GSPANN TECHNOLOGIES INC(Retail Client :Kohl's and Role :Site Reliability Engineer)
Hyderabad
08.2022 - Current
- As part of observability , created Dynatrace dashboards to monitor the health of the applications.
- Good understanding of the principles and best practices of Software Configuration Management
- Increased the productivity by identifying and implementing improvements to existing solutions using the automations.
- Addressed issues regarding software development, coding and engineering tasks.
- Worked on ticketing tool like JIRA
- Migrated the on-premise applications to the Cloud
- Performed multiple disaster recovery procedures for the application and implemented auto failover for the applications which are critical.
- Work closely with Balanced Teams to identify, prioritize and handle issues to resolve quickly.
- Worked in PGP Key, SSL Certs rotations .
Senior Associate
Cognizant Technlogy Solutions(Retail Client:Kohl's and Role:Production Engineering) )
Hyderabad
01.2015 - 08.2022
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Led meetings with clients to discuss project objectives, timelines, and deliverables.
- Promoted positive team environment through effective motivational strategies and mediation of issues amongst associates.
- Developed and implemented strategies for increasing customer satisfaction.
- Assisted in the implementation of new technologies that improved efficiency levels.
Education
MBA - Human Resources Management
ALGAPPA UNIVERSITY
TAMILNADU05-2018
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Osmania University
Hyderabad06-2014
Skills
- Project Leadership
- Agile Methodology
- Functional Requirements Expertise
- Technology Resource Integration
- Performance Optimization
- Data Acquisition
- Project Management
- Scrum Framework
- Application Security
- Customer Relationship Management
Certification
- Project Management Professional
- Certified Scrum Master -Aug 2023
- Site Reliability Engineering:Measuring and Managing reliability-Apr 2020
- SQL-Aug 2016
- JAVA CORE and ADVANCE-Jul 2015
Accomplishments
- Received Pat On the Back Award -March 2023
- Received Star of the Quarter Award -Sep 2023
Timeline
Senior Technical Lead
GSPANN TECHNOLOGIES INC(Retail Client :Kohl's and Role :Site Reliability Engineer)
08.2022 - Current
Senior Associate
Cognizant Technlogy Solutions(Retail Client:Kohl's and Role:Production Engineering) )
01.2015 - 08.2022
MBA - Human Resources Management
ALGAPPA UNIVERSITY
Bachelor of Engineering - Electrical, Electronics Engineering Technologies
Osmania University
- Project Management Professional
- Certified Scrum Master -Aug 2023
- Site Reliability Engineering:Measuring and Managing reliability-Apr 2020
- SQL-Aug 2016
- JAVA CORE and ADVANCE-Jul 2015
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