Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

MOHAMMED MAJID

Hyderabad

Summary

Fraud and risk investigator with over two years of experience at Amazon, specializing in suspicious business activities and account takeovers. Skilled in SQL and data analysis, applying KYC and EDD principles during onboarding and enforcement. Experienced in escalation management and case documentation, aiming to join an international team focused on AML and financial crime prevention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fraud Analyst (Abuse Business Specialist / SME)

Amazon Development Centre (India) Private Limited
Hyderabad
07.2023 - Current
  • Conducted investigations on flagged business accounts for fraud and identity misuse using SQL and internal tools.
  • Enforced compliance by suspending or closing compromised accounts, ensuring legitimate customer experiences.
  • Performed KYC checks and onboarding reviews to validate new accounts against compliance standards
  • Collaborated with cross-functional teams to enhance investigation workflows and reduce risk exposure.

HR Associate (Leave and Accommodation Coordinator)

Amazon Development Centre (India) Private Limited
05.2022 - 02.2023
  • Managed employee leaves of absence (FMLA, bereavement, jury duty), responding to queries from employees and management regarding policies and accommodations.
  • Maintained confidentiality of sensitive information, approved reasonable accommodations, and processed leave-related payments.

Customer Service Associate

247Intouch
12.2021 - 05.2022
  • Worked for the Walmart process, assisting customers with concerns related to orders, refunds, and account issues.
  • Processed refunds, transferred customers to appropriate departments, and escalated queries when outside the scope of authority.
  • Maintained high service quality, and adhered to internal escalation and resolution protocols.

Customer Service Associate

247.ai
12.2020 - 10.2021
  • Worked for the AT&T billing process, assisting customers with billing queries across services, including Internet, Dish TV, and wireless.
  • Explained charges, corrected billing errors, and ensured customers understood their statements.

Education

Bachelor - Accounting

Osmania University
Hyderabad
01.2021

Skills

  • Fraud investigation
  • Escalation handling
  • AML compliance
  • Customer due diligence
  • Pattern detection
  • SQL for investigations and data analysis
  • Data Analysis Tools
  • Compliance Reporting
  • Risk assessment techniques
  • Investigation Workflow Optimization

Certification

Anti-money laundering regulations – Alison, 2024

Transaction monitoring for AML – Udemy, 2024.

Languages

Urdu
First Language
English
Proficient (C2)
C2

Timeline

Fraud Analyst (Abuse Business Specialist / SME)

Amazon Development Centre (India) Private Limited
07.2023 - Current

HR Associate (Leave and Accommodation Coordinator)

Amazon Development Centre (India) Private Limited
05.2022 - 02.2023

Customer Service Associate

247Intouch
12.2021 - 05.2022

Customer Service Associate

247.ai
12.2020 - 10.2021

Bachelor - Accounting

Osmania University

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