Experienced Restaurant Manager with a strong background in overseeing daily operations, leading high-performing teams, and delivering exceptional guest experiences. Skilled in staff recruitment, training, and scheduling, with a focus on maintaining top-tier hygiene and safety standards. Proven ability to manage budgets, control inventory, and drive profitability through cost-effective strategies. Adept at handling customer feedback, resolving issues promptly, and implementing marketing initiatives that boost footfall and brand visibility. Known for fostering a positive work culture and using data-driven insights to improve service quality and operational efficiency.
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- Oversaw daily restaurant operations to ensure smooth service and customer satisfaction
- Managed staff recruitment, training, scheduling, and performance evaluations
- Maintained high standards of hygiene, safety, and regulatory compliance
- Handled customer feedback and resolved complaints to enhance guest experience
- Controlled inventory, vendor relations, and supply chain efficiency
- Monitored budgets, reduced costs, and improved overall profitability
- Implemented marketing strategies to boost footfall and brand visibility
- Led team meetings and fostered a positive, productive work environment
- Analyzed sales data and operational metrics to drive continuous improvement
- Coordinated special events and promotions to increase revenue and engagement
- Managed daily restaurant operations to keep service smooth and customers happy
- Hired, trained, and scheduled staff while encouraging teamwork
- Ensured cleanliness, safety, and followed all health rules
- Handled customer complaints and improved their dining experience
- Controlled inventory and reduced costs to boost profits
- Planned events and promotions to attract more guests and grow sales
- Welcomes guests and ensures they are seated comfortably
- Takes food and drink orders accurately and passes them to the kitchen
- Supervises waitstaff and helps coordinate smooth service
- Handles guest requests and resolves minor complaints politely
- Maintains cleanliness and follows hygiene and safety standards
- Suggests menu items to guests and helps increase sales through upselling
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15 years in hospitality, Covishield, fully vaccinated (2 doses)
Leadership & Team Management – Built and led a team of 20+ staff, improving service speed and morale, which reduced employee turnover by 30%.
Customer Service Excellence – Enhanced guest satisfaction scores by 25% through personalized service and quick complaint resolution.
Operational Efficiency – Streamlined daily operations and reduced order errors by 40% through better staff coordination and training.
Financial Oversight – Cut food waste and optimized vendor contracts, resulting in a 20% increase in monthly profit margins.
Marketing and promotion – launched local campaigns and themed events that boosted weekend footfall by 35% and increased repeat customers