Mohammed Marwan

Work History

LifeStyle Fine Jewelry

10.2022 - Current

Delivered personalized customer service, resulting in high customer satisfaction and repeat business
Conducted detailed consultations with customers to understand their needs and preferences, providing tailored recommendations on jewelry pieces
Developed extensive product knowledge on gemstones, precious metals, and the latest industry trends to effectively communicate value propositions to customers
Utilized strong negotiation skills to close sales and meet or exceed monthly sales targets
Collaborated with marketing and visual merchandising teams to create attractive in-store displays, driving increased customer traffic and sales
Handled customer complaints and returns efficiently, ensuring a positive resolution and maintaining customer loyalty
Trained and mentored new sales associates, sharing best practices and sales techniques to improve overall team performance.

Malabar Gold & Diamonds

10.2020 - 09.2022

Achieved and consistently surpassed monthly sales targets through effective client engagement and upselling techniques
Conducted in-depth consultations with customers to understand their requirements, providing expert advice on jewelry selection
Maintained a thorough understanding of the jewelry market, including knowledge of gemstones, precious metals, and emerging trends
Fostered strong relationships with clients through personalized service, resulting in a loyal customer base and high referral rates
Worked closely with the inventory management team to ensure stock levels met customer demand, reducing stockouts and enhancing the shopping experience
Participated in promotional events and product launches, actively engaging with customers and promoting new collections
Coordinated with the store manager to implement sales strategies and achieve overall business goals.

House of Fraser

11.2019 - 09.2020

Shadowed experienced sales professionals to learn effective sales techniques and customer service strategies
Assisted customers in locating products and providing detailed information on merchandise, contributing to an enhanced shopping experience
Engaged with customers to identify their needs and preferences, offering personalized product recommendations
Participated in training sessions to develop product knowledge and sales skills
Assisted in maintaining store cleanliness and organization, creating a welcoming environment for customers
Supported the sales team during peak periods, ensuring efficient service and reducing customer wait times.