Mohammed Moin Ahmed
Bangalore
Summary
A multifaceted, solutions-focused, and customer/employee-oriented Hospitality and Event Services Professional offering extensive operational management experience and a demonstrated track record of success within a variety of environments. Recognized as a performer able to successfully and efficiently manage multiple responsibilities simultaneously, resolve issues, and consistently meet established goals and exceed key performance objectives. Highly developed interpersonal, organisational, time, relationship management, and problem-solving skills. Strong qualifications in personnel development, teambuilding, and team leadership. Microsoft Office proficient.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations Head
HelloWorld Technologies India Pvt
Bangalore
08.2019 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams in implementing strategic initiatives, resulting in improved performance metrics.
- Developed standard operating procedures to ensure consistency and compliance within operations.
- Trained and mentored staff on best practices and process improvements for optimal workflow.
- Led end-to-end operations across multiple co-living properties, ensuring high occupancy rates and consistent service quality.
- Managed daily property operations, including housekeeping, maintenance, vendor coordination, and resident support services.
- Developed and implemented SOPs to streamline operations, improving efficiency and reducing operational costs.
- Oversaw budgeting, cost control, and financial planning, achieving significant cost optimization without compromising quality.
- Drove occupancy growth through strategic pricing, demand forecasting, and collaboration with sales & marketing teams.
- Supervised and trained on-ground staff, fostering a high-performance and customer-centric work culture.
- Implemented CRM and property management systems to enhance customer experience and operational tracking.
- Ensured compliance with local regulations, safety standards, and company policies across all properties.
- Handled escalations and resolved customer issues promptly, improving resident satisfaction and retention rates.
- Built and maintained relationships with vendors, landlords, and partners to ensure smooth business operations.
- Analysed operational data and KPIs to identify improvement areas and drive continuous process enhancements.
- Led expansion operations, including onboarding new properties and setting up operations from scratch.
Hotel Manager
Alcott Town Planners Pvt Ltd (OYO Rooms)
03.2018 - 04.2019
- Manage front desk task for a 100 room full service boutique hotel.
- Greet all guests in a courteous & professional manner.
- Maintain and deliver Hotel NPS targets for all hotels falling under the designated cluster
- Inspect properties on a daily basis for proper functioning and adherence to standards
- Ensure a great customer experience and minimize customer escalations
- Check & Maintain Hotel Inventory stocks
- Ensure Closure on R&M tickets
- Always maintained good Audit scores over our portfolio
- Sourced, selected, and negotiated with vendors/suppliers.
- Directed a staff of up to twenty five (25) employees responsible for room preparation and service delivery assessed employee performance and provided ongoing direction, mentoring, and support.
- Scheduled work hours planned staff schedules to ensure adequate manpower coverage.
- Enforced adherence to corporate standards/guidelines at all time
- Selected Accomplishments:
- Demonstrated track record of increasing revenues.
- Revitalized room concept; performed extensive interior renovations, added and brought in new clientele
Front Desk Associate
Mayfair Hotel And Resort
08.2017 - 02.2018
- Handling guest complaint and front desk Operations
- Handling reservation and front desk cashiering
- Taking check in and checkouts and also handling the guest calls
- Taking care for the training for the Associates for SPG and brand standard
- Taking care for front office Inventory and Audit reports
- Responsible for identifying and gathering feedbacks from Long Staying Guests and generating a report based on their feedback for the Managers review.
- Coordination with other department for smooth operation.
- Ensure that all VIP guests and repeat guests are identified; recognized, pre-blocked and special treatment is brought to the room
- Ensure that all guest queries and incidents are responded to promptly and to the satisfaction of the guest.
- Training Undertaken
- Successfully completed six months industrial training in hotel Mayfair Lagoon, Bhubaneswar, Odisha.
Education
Master Degree program - Hospitality & Tourism Management
Siksha ‘O’ Anusandhan University
Bhubaneswar01-2017
Skills
- Operational/P&L Management
- Exceptional Customer Service/Support
- Personnel Management/Training
- Staffing & Scheduling
- Quality Assurance Standards
- Event Planning/Coordination
- Facilities/Site Management
- Vendor Sourcing & Negotiation
- Problem-solving
- Team leadership
- Operations management
- Customer service
Personal Details
Language Proficiency: English, Hindi, Oriya, Urdu, Arabic.
Responsibilities Involvement
- Soft spoken, patient, modest with welcoming attitude towards the visitors and clients.
- Handling the reservation check in, check out procedure.
- Observing the night audit procedure.
- Shadowing the team management process under the supervision of supervisor.
- Assisting supervisor and Manager to provide better customer service.
- Ability to supervise proper hygiene and cleanliness.
- Efficiently handled events and parties as and when organized.
- Sound knowledge in administration activities.
- Providing friendly service with excellent communication skills and customer service ability.
Declaration
I hereby state that the above information is true to the best of my knowledge and belief.
Timeline
Operations Head
HelloWorld Technologies India Pvt
08.2019 - Current
Hotel Manager
Alcott Town Planners Pvt Ltd (OYO Rooms)
03.2018 - 04.2019
Front Desk Associate
Mayfair Hotel And Resort
08.2017 - 02.2018
Master Degree program - Hospitality & Tourism Management
Siksha ‘O’ Anusandhan University