MOHAMMED MOINUDDIN
Storage Support Engineer
Bengaluru
Summary
Storage Support Engineer with approximately 7 years of professional experience, including over 2 years supporting HPE Enterprise Storage solutions. Experienced in troubleshooting enterprise storage hardware, analyzing system logs, diagnosing hardware failures, coordinating component replacements, and managing incidents throughout their lifecycle. Hands-on experience supporting HPE 3PAR, Primera, Alletra, MSA, StoreOnce, StoreEver, and StoreEasy platforms. Skilled in SFDC, L&TT, Storage One, Herkules, SAN Toolbox, STATS, Aviator, Ticket Viewer, and SSH, with a strong focus on customer satisfaction and SLA compliance.
Overview
1
1
Certificate
7
7
years of professional experience
Work History
Storage Support Engineer
HPE (via TEKsystems / Hiyamee)
04.2024 - Current
- Provide Level 1 technical support for HPE Enterprise Storage solutions including 3PAR, Primera, Alletra, MSA, StoreOnce, StoreEver, and StoreEasy.
- Diagnose hardware issues involving drives, controllers, nodes, enclosures, and storage components.
- Analyze storage logs to identify hardware failures and determine appropriate corrective actions.
- Coordinate hardware replacements and field engineer dispatches while meeting SLA commitments.
- Guide customers through remote troubleshooting, log collection, health verification, and post-replacement validation.
- Manage customer incidents and maintain accurate documentation using Salesforce (SFDC).
- Escalate complex technical issues to Level 2 engineering teams with detailed diagnostic findings.
- Collaborate with field engineers and backend technical experts to ensure timely issue resolution.
- Verify storage health after hardware replacement and confirm successful service restoration.
- Deliver high-quality customer support through proactive communication and end-to-end case ownership.
Civil QC Engineer
Amplitude Industrial Services
04.2019 - 08.2022
- Conducted quality inspections to ensure compliance with project specifications and industry standards.
- Reviewed engineering drawings, technical documents, and quality records.
- Coordinated with contractors, consultants, and project stakeholders.
- Prepared inspection reports and maintained quality documentation.
Education
Master of Technology - Structural Engineering
S.J.B Institute of Technology
Bengaluru01-2018
Bachelor of Engineering - Civil Engineering
Yellamma Dasappa Institute of Technology
Bengaluru01-2015
Skills
HPE 3PAR
HPE Primera
HPE Alletra
HPE MSA
Storage troubleshooting
Incident management
Root cause analysis
SLA management
Field engineer coordination
Log analysis
Remote troubleshooting
Technical documentation
Salesforce (SFDC)
Hardware diagnostics
Hardware replacement coordination
Certification
Data Analytics Certification | Coding Invaders
Accomplishments
Recognized for contributing to an internal AI project by reviewing and categorizing customer emails, improving the quality of training data used for AI-based email classification and support automation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Storage Support Engineer
HPE (via TEKsystems / Hiyamee)
04.2024 - Current
Data Analytics Certification | Coding Invaders
01-2023
Civil QC Engineer
Amplitude Industrial Services
04.2019 - 08.2022
Bachelor of Engineering - Civil Engineering
Yellamma Dasappa Institute of Technology
Master of Technology - Structural Engineering
S.J.B Institute of Technology