Mohammed Mukaramullah

• Worked as a Scrum master for Ministry of Justice project (Kingdom of Saudi Arabia)

· Handling multiple core teams as Scrum master.

· Responsible for delivering the sprint deliverables within agreed timelines & scope.

· Reporting & tracking the deliverables to the client.

· Conducting various scrum activities/meetings for the teams.

· Removing impediments in the sprints to ensure smooth delivery of the product.

· Coordinating with internal & external teams to streamline the process of sprint delivery & backlog.

· Ensuring that business requirements are defined correctly for development teams.

· Internally working on staff enablement & overall progress activities

· Internal coordination within the teams to ensure smooth & quality delivery of the sprint.

· Tracking the sprint progress at task level.

· Ensuring transparency & proactive communication with client for any risk for seen.

· Involved in management meetings to suggest any enhancements or improvements in the current process.

· Tracking staff availability & productivity.

· Assisting the team with solution-oriented approaches for any blockers.

· Empowerment of the teams to ensure quality delivery & streamlining the delivery process.

· Involved in critical task & initiatives based on client’s requirement such as Prod bugs fixing, system stabilization etc.

· Managing the client & providing solutions to ensure no escalations for any adhoc deliverables.

· Team enablement activities to ensure no knowledge gaps etc.

· Handling offshore & onsite teams for delivery of various requirements.

· Creating project delivery plans & Schedules for RFPs.

· Aligning & governing the overall project for smooth delivery.

· Highlighting gaps & providing process enhancement solution to the client.

• Worked as a Project analyst for inhouse projects of Etisalat in multiple domains

• Worked as Senior UAT planning & execution engineer for Etisalat inhouse & vendor related projects
• Uploading & execution of test cases on RQM & RTC tool
• Arranging of prerequisites
• Coordinating with vendor, development team & project managers
• Creating defects & follow up with respective teams
• Sending the DSR to the required stakeholders
• Coordinating with QA team to streamline the testing approach based on project requirement
• Completion of UAT within the agreed timelines
• Experience with JIRA application
• Testing experience on Telecom related applications, systems, browsers, Mobile applications, chatbots, IVR, USSD, customer care related software's & Billing systems
• Performing Sanity, UAT, Pre-prod, Smoke, Production testing based on project & business requirement

• Worked as a Technical coordinator & Incident management analyst for Etisalat Enterprise customers
• Providing 24/7 support to Etisalat Enterprise customers
• Working on RCA & RFO for incident & outages
• Taking corrective actions to avoid unnecessary ticket creations from different systems in case of unplanned system or operational outages
• Reporting planned & unplanned outages to relevant teams by continuously monitoring the ticket flow
• Handling bulk ticket creation & closure in case of outages
• Providing support to Etisalat Enterprise customers Data connections: Global IPVPN, IPVPN, ATM, Frame Relay, Xpress connect, Leased line with different speed varying from 19.2K up to 1GB
• Blackberry support including Blackberry Enterprise Server - BES & Blackberry Internet Services-BIS
• Supporting all GSM Products like SMS broadcast, GPRS Atms, 3.5G, Coverage issues, Value SMS and others
• Coordination with the Business teams, Key Account Managers, Customer Support and Service Managers for pending issues/Escalation
• Data Cases follow up for timely resolution as per customer satisfaction
• Case Escalation to appropriate next level, incase of slow resolution of a problem or major failure
• Trouble shooting and configuration of modems and routers for ADSL lines, configuration of routers for wireless security etc
• Internet Services support for domain names, webhosting and email services