Mohammed Musheer
Bengaluru
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Engagement Owner
Oracle Cerner
Bengaluru
12.2018 - Current
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated process risks by working closely with team members.
- Enhanced operational performance by developing effective process strategies and procedures.
- Implemented campaigns and promotions to help with developing services.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Delegated work to staff, setting priorities and goals.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Quality Analyst
ECPL
Bengaluru
04.2018 - 11.2018
- Collaborated with cross-functional teams to develop and implement process improvements.
- Analyzed customer complaints regarding their issues and provided solutions as needed.
- Implemented corrective actions when necessary to improve overall service quality.
- Conducted root cause analysis to investigate the source of problems in the process.
- Maintained updated knowledge through continuous learning and advanced training.
Senior Seller Support Associate
Amazon Development Centre
Bengaluru
04.2016 - 08.2017
- Provided guidance to sellers on best practices for optimizing their listings.
- Resolved customer complaints in a timely manner by researching issues and responding with appropriate solutions.
- Trained on multiple lines of business with Amazon.
- Handled sellers' concerns and queries via emails and calls for the US and CA region.
Support Services Representative
Unisys
Bengaluru
01.2014 - 08.2015
- Responded to escalated complaints from customers regarding services received.
- Coordinated with internal and external teams to ensure the timely and successful delivery of part orders.
- Trained and mentored new hires.
- Serve as the primary point of contact for handling complex, high-priority issues, or escalations.
Customer Service Executive
HSBC
Bengaluru
05.2012 - 05.2013
- Handled customer queries, concerns, and requests related to their bank accounts and credit cards for UK customers over the phone.
- Resolving customer issues and concerns in a timely manner.
- Ensuring customer satisfaction while adhering to company policies.
Education
Bachelor of Commerce - Financial Accounting
Karnataka State Open University
Bengaluru05-2014
Skills
- Operations management
- Staff management
- Team oversight
- Verbal and written communication
- Project management
Certification
- PMP Certified
Languages
English
Advanced (C1)
C1
Timeline
Engagement Owner
Oracle Cerner
12.2018 - Current
Quality Analyst
ECPL
04.2018 - 11.2018
Senior Seller Support Associate
Amazon Development Centre
04.2016 - 08.2017
Support Services Representative
Unisys
01.2014 - 08.2015
Customer Service Executive
HSBC
05.2012 - 05.2013
Bachelor of Commerce - Financial Accounting
Karnataka State Open University
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