Mohammed Muzaffar Hussain
BANGALORE,KARNATAKA
Summary
Accomplished IT Operations Manager with over 20 years of experience managing a wide range of telecom IT applications including CRM, BRM, NSS, BSS, DMS, RAFMS, WFM, EVD, Loyalty, and Voucher Management. Proven expertise in incident management, problem management, and change management to ensure seamless operations and service continuity while achieving 100% SLA compliance for CTS, BTS, and RA systems. Successfully implemented automation and root cause analysis strategies resulting in a 30% reduction in incidents year-on-year. Committed IT professional dedicated to high standards and results-driven approaches, adept at streamlining IT operations to support organizational goals. Known for fostering team collaboration and excelling in dynamic environments with proficiency in strategic planning, system integration, and problem-solving.
Overview
20
20
years of professional experience
Work History
Information Technology Operations Manager
Mobily Infotech India Pvt Ltd
04.2022 - Current
- Managed and led Telecom Business Operations applications, including CRM, BRM, NSS, BSS, DMS, RAFMS, WFM, EVD, Loyalty, and Voucher Management.
- Ensured 100% SLA adherence for CTS, BTS, and RA systems, maintaining seamless operations.
- Reduced incidents by 30% year-on-year through effective incident management, proactive monitoring, and automation strategies.
- Implemented problem management processes to address recurring issues and ensure operational stability.
- Directed change management initiatives for successful application upgrades and system migrations.
Associate Manager IT Operations
Mobily Infotech India Pvt Ltd
02.2018 - 04.2022
- Managed key telecom applications, including CRM, BSS, and DMS, achieving consistent SLA compliance.
- Spearheaded incident management to minimize service disruptions and enhance customer satisfaction.
- Oversaw problem and change management efforts to optimize workflows and prevent future issues.
- Mentored and supported 22 BO department employees to create strong workplace culture.
Network Service Fulfillment Operations Lead
IBM India Pvt Ltd
07.2016 - 01.2018
- Led operations for NSS and OSS applications, optimizing service fulfillment and achieving SLA adherence.
- Managed incident resolution and implemented change management practices to streamline operations.
Senior NSS Operations Administrator
Mobily (Etihad Etisalat)
10.2005 - 11.2012
- Administered OSS/BSS applications, including NSS, BRM, and RAFMS, achieving 100% SLA compliance and mitigating revenue risks.
- Supported incident and problem management by analyzing and resolving system issues promptly.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
Education
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
Hyderabad01.2003
Skills
- Managing Telecom Business Operations Applications
- Incident Management & Resolution
- Problem Management & Root Cause Analysis
- Change Management & Process Implementation
- SLA Management
- Automation & Process Optimization
- Fraud Detection & Prevention
- Revenue Assurance
- Capacity planning
- ITIL framework
- Disaster recovery planning
- IT strategy development
- IT service management
Languages
Telugu
Urdu
Hindi
English
Timeline
Information Technology Operations Manager
Mobily Infotech India Pvt Ltd
04.2022 - Current
Associate Manager IT Operations
Mobily Infotech India Pvt Ltd
02.2018 - 04.2022
Network Service Fulfillment Operations Lead
IBM India Pvt Ltd
07.2016 - 01.2018
Senior NSS Operations Administrator
Mobily (Etihad Etisalat)
10.2005 - 11.2012
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
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