Mohammed Naseer
Senior Claims Officer
Hyderabad
Summary
Experienced Senior Associate with over 6+ years of experience in Industry. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational needs.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Customer Sales Representative
Tata Business Support Services
Hyderabad
03.2013 - 09.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails (Follow up) to answer questions about products and services we offer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Worked independently with minimal supervision.
Senior Claims Officer
United Heath Group
Hyderabad
03.2016 - 06.2022
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings in Daily huddles & used to share MoM among larger crowd within the process.
- Used coordination and planning skills to achieve results according to tight schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service to our premium based line customers..
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
Education
B.Com - Commerce
Siddhartha Degree College
Hyderabad 04.2010 - 02.2013
Vocational / Diploma Course - EW&SEA
Govt Junior College
Hyderabad 02.2008 - 05.2010
SSC -
Neo Royal High School
Hyderabad 03.1999 - 04.2007
Skills
Senior claims expertise Specialist
Processing medical claims & Claims evaluations
Moderate Knowledge of Microsoft tools
Team player with Positive attitude, and Quick learner
Basic knowledge of Ubuntu and generic Troubleshooting
Timeline
Senior Claims Officer
United Heath Group
03.2016 - 06.2022
Customer Sales Representative
Tata Business Support Services
03.2013 - 09.2015
B.Com - Commerce
Siddhartha Degree College
04.2010 - 02.2013
Vocational / Diploma Course - EW&SEA
Govt Junior College
02.2008 - 05.2010
SSC -
Neo Royal High School
03.1999 - 04.2007
Hobbies
- I am big time Fitness Freak, and loved spending most of my free time in “bodybuilding” “working out/exercising”. . It helps me motivated, health & Self disciplined.
- Swimming & Surfing on Web.
Hobbies
- I am big time Fitness Freak, and loved spending most of my free time in “bodybuilding” “working out/exercising”. . It helps me motivated, health & Self disciplined.
- Swimming & Surfing on Web.