MOHAMMED NASEERUDDIN

• Overseeing the terminal's day-to-day operations, including staff and resource management to guarantee efficient and seamless operations.
• Monitoring all special movements, such as VIP and CIP guest travel, as well as charter flight and scheduled flight operations.
• Analyzed key performance indicators to identify areas for improvement and implement corrective actions.
• Collaborating with internal departments such as HR, Finance, Administration, Training, Transportation, Safety, Security, and IT to meet team or operational needs.
• Collaborating with external agencies such as Catering, Cargo, Engineering, Immigration, CISF, Customs and Vendors in matters related to operations and escalations.
• Maintained strong client relationships with customer airlines and vendors to ensure satisfaction and operational alignment.
• Led a dynamic multicultural and motivated team to meet operational goals and objectives.
• Created and maintained team rosters to ensure compliance with service level agreements (SLAs) for effective workforce management.
• Conducted internal audits for customer service, operations, quality, and safety to identify improvement opportunities and ensure compliance.

• Managed staff scheduling, rostering, and administrative functions for optimal workforce utilization.

• Applied proactive problem-solving strategies to minimize operational disruptions.

• Enhanced team motivation, collaboration, and performance standards.

• Conducted team assessments and implemented performance improvement measures.

• Managed repatriation flights during COVID-19.

• Oversaw end-to-end flight operations including check-in, boarding, arrivals, and post-flight activities.

• Designed and delivered internal training programs on DCS, document verification, customer service, and soft skills.

• Conducted regular staff development sessions and team briefings.

Supervised flight operations, ensuring compliance with safety standards to protect passengers and crew.

Conducted documentation checks, ensuring regulatory compliance and accuracy to uphold operational integrity.

Consistently achieved and exceeded key performance indicators.

Prepared operational performance reports, providing management with insights for informed decision-making.

• Deputed to Muscat International Airport in 2014.

• Delivered exceptional customer service, consistently meeting or exceeding sales targets.
• Led team of 8 staff and 12 brand promoters to improve customer engagement and satisfaction.
• Oversaw store operations, ensuring accurate billing and efficient cash handling.
• Monitored inventory and supported quarterly audits with zero shrinkage.