Mohammed Nawaz

• Worked in matrix management environment with oversight of division level managers, operations, finance, human resources, safety and compliance.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices and systems to reduce turnaround time.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Increased profit by streamlining operations.
• Developed systems to track and log work issues.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Effectively handle day-to-day IT procurement activities for the customers & achieve all the contractual SLA’s under the following business areas

· ASP : Application Service Providers • ISP : Infrastructure Service Providers • LM : (Application) License Management and Vendor Spent management

· Support onshore buyers in any steps of the procurement lifecycle (ISP,ASP and LM Services)

· Take ownership of issues relating to ISP, ASP and LM stream of activities and work with relevant functions to resolve them

· Assess historic spend on orders in the previous areas, identify areas to optimize cost

· Participate in weekly and fortnightly calls with customer’s strategic suppliers to discuss teething issues and resolve the same

· Challenge existing processes and recommend ideas to simplify processes

Eased team transitions and new employee orientation through effective training and development.

· Overall management of the Training batches to ensure that a high-quality service is delivered

· Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments for all the trainees

· Providing necessary feedback and coaching on improving process quality and procedures

· Conducting Monthly Product refreshers and training for the team

· Meeting the monthly targets assigned by Client.(Customer Satisfaction Scores, AHT, Productivity, Quality Score, PNP and Compliance)