Mohammed Nayeem

• Process credit card applications for new customers standing in big bazaar for the walk-in customers in terms of service according to customer credit and background
• Great sales and customer service skills in person or over the phone
• Review invoices both paid and outstanding and record them for future reference
• Investigate customer spending trends to ensure security and catch possible signs of fraud or loss of card
• Visit local stores and businesses to convince them to use our services for their credit card transactions
• Assist customers in signing up for a paperless account having invoices sent through email and paid online whenever possible
• Perform sales calls to potential credit card customers encouraging them to sign up for our services.

• CalibeHR is one of the leading HR services organization, providing end to end Human Capital Services delivering a gamut of HR Managment Solutions across Pan India
• Since its inception in 2006, CalibeHR has constantly thrived to provide excellent services to our clients, fulfilling their requirements of Manpower Services
• Handled First/Last level escalation - Reaching out customers and analyst the issue and providing the solution accordingly
• Promptly responded to general inquiries from customers, members, and clients via telephone, mail
• Resolved service issues and shared benefits of additional services
• Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades
• Excelled in exceeding daily credit card application goals
• Cross-trained and provided back-up for other customer service representatives when needed
• Answer customer telephone calls regarding existing accounts
• Make requested policy and account changes
• Respond to questions and concerns about service, and escalate calls appropriately
• Consult with customers to evaluate needs and determine best options
• Preparing daily and weekly order report
• Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of banking activities.
• Contacted existing customers and informed them of new product offerings.
• And promoted as TEAM LEADER in Sep 2016 as on my performance.
• BEST TEAM LEADER Award winner across pan India on Nov 2017.

• Handling all end to end store front and bace end team.
• Giving targets to sales executive and making them achieve
• Processing yesterdays sourcing application by the back end and sending to bank
• And filtering all the applications by fraud
• And processing the attendance of each BRE,BACK END TEAM to the ASM
• Trained and supervised team to deliver on store sales targets.
• Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
• Completed audits and risk assessments to achieve regulatory compliance.

• Handling 40 TME team in the office
• Making them to call the customer and convince for the credit card.
• We were handling several banks like HDFC,ICICI,IDFC,SBI,SCB ETC
• But I was the part of SCB cards process
• Verifying customer eligibility.
• Verifying the documents (KYC,INCOME) as per bank policy.
• Hiring Team leaders, tele callers and sales executive.
• Providing end to end services for the customer after reaching the card.
• Processing the salary of the Reporties on there performance.
• Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.

CHANNEL 1. OPEN MARKET ( NTB OUTLETS)

• Managing PVR outlets with 15 manpower.
• generating leads by sourcing applications
• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
• Providing end to end services like card activation, pin generation, vouchers redeemtion etc.
• Training team about the CRM Journey.

CHANNEL - 2 ( ETB BRANCH SALES & PRIME MARKET)

• Manageing the cluster of 11 branches as supporting team of CC.
• The RMs will get the PAPQ Base data from central team they will work on it. if they face any kind of issue with CRM Journey or any querie about the product they will connect us.
• Use to visit the customer place with RM if the customer is not comfortable to process the card through the call .
• Visit each and every branch once in a week and having a brief meeting with RMs and Branch manager.

Prime channel

• Processing the application of the customers who have applied for the car loan or two wheeler loan.
• Confirming with customer that he is aware about the card features and benefits.
• Visit prime office and meet the sales RMs and and motivating to improve the business.
• Preparing the data for the review meeting with the prime location head. And explaining the progress.

TELECALLING ( NTB CHANNEL )

• Manageing the 10 telecallers who use to call on NTB data and generate the leads .
• Taking the brief meeting with on every day basis and assigning the targets on daily basis.
• Manageing the leads on the field with leads cordinater.
• Tracking team through taking update on every 2hours

Corporate sourcing ( NTB )

• Visiting the Govt,MNC sourcing.meeting Hr/Admin & approaching for the sourcing in there pharmacies .
• Taking refrence with the satisfied customer and visit there company and sourcing
• Taking refference from the event consultant of corporate sourceing and placing the stall and source the leads.
• We have sourced in (ITPL, MANYATA TECH, SHANTINIKETAN, CRPF, RPF, RAILWAYS, HP BAGMANE TECH AIR Force, etc )
• Trained new associates in successful sales and performance strategies.