Mohammed Nazim Ali Khan
Hyderabad
Summary
Seeking to obtain a career that will utilize my experience as a Store Manager, safety and environmental consciousness and troubleshooting ability, along with my exceptional work ethic, leadership skills and willingness to learn.
Overview
7
7
years of professional experience
Work History
Store Manager
ZEPTO CAFE
08.2023 - Current
- Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability.
- Implementing human resource duties including training and coaching, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics.
- Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy.
- Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales.
- Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance.
- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise.
Shift supervisor
Alshaya International Trading Company
Riyadh, Saudi Arabia
01.2019 - 06.2023
- Supervise, coordinate and schedule the activities of workers who process, package, test and grade food and beverage products.
- Establish methods to meet work schedules and coordinate work activities with other departments.
- Prepare and serve coffee and tea drinks that meet quality standards.
- Properly handle and maintain all equipment.
- Respond to orders, questions, concerns, and complaints in a polite and efficient manner.
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
- Serve customers quickly and efficiently.
- Observe relevant health and safety standards.
- Resolve work problems and recommend measures to improve productivity and product quality.
- Requisition materials and supplies.
- Provide training to the new joiners.
- Prepare production and other reports.
Education
Graduate - Bachelors of Commerce
Vidiya Diyani Degree and PG College
Skills
- Time Management
- Hardworking
- Problem solving
- Communication
- Decision making
- Teamwork
- Learning
- Inventory management
- Cash management
- Customer service
- Store operations
- Training and mentoring
- Friendly and positive
- Team leadership and coaching
- Problem-solving
- Customer relations
- Multitasking and organization
- Store merchandising
- Shift scheduling
- Employee training
Awards
Coffee Master in Starbuck’s - 2021
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Store Manager
ZEPTO CAFE
08.2023 - Current
Shift supervisor
Alshaya International Trading Company
01.2019 - 06.2023
Graduate - Bachelors of Commerce
Vidiya Diyani Degree and PG College