Mohammed Nazim Ali Khan
Hyderabad
Summary
Seeking to obtain a career that will utilize my experience as a Store Manager, safety and environmental consciousness and troubleshooting ability, along with my exceptional work ethic, leadership skills and willingness to learn.
Overview
7
7
years of professional experience
Work History
Store Manager
ZEPTO CAFE
08.2023 - Current
- Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability.
- Implementing human resource duties including training and coaching, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics.
- Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy.
- Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales.
- Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance.
- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise.
Shift supervisor
Alshaya International Trading Company
01.2019 - 06.2023
- Supervise, coordinate and schedule the activities of workers who process, package, test and grade food and beverage products.
- Establish methods to meet work schedules and coordinate work activities with other departments.
- Prepare and serve coffee and tea drinks that meet quality standards.
- Properly handle and maintain all equipment.
- Respond to orders, questions, concerns, and complaints in a polite and efficient manner.
- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.
- Serve customers quickly and efficiently.
- Observe relevant health and safety standards.
- Resolve work problems and recommend measures to improve productivity and product quality.
- Requisition materials and supplies.
- Provide training to the new joiners.
- Prepare production and other reports.
Education
Graduate - Bachelors of Commerce
Vidiya Diyani Degree and PG College
Skills
- Time Management
- Hardworking
- Problem solving
- Communication
- Decision making
- Teamwork
- Learning
- Inventory management
- Cash management
- Customer service
- Store operations
- Training and mentoring
- Friendly and positive
- Team leadership and coaching
- Problem-solving
- Customer relations
- Multitasking and organization
- Store merchandising
- Shift scheduling
- Employee training
Awards
Coffee Master in Starbuck’s - 2021
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Store Manager
ZEPTO CAFE
08.2023 - Current
Shift supervisor
Alshaya International Trading Company
01.2019 - 06.2023
Graduate - Bachelors of Commerce
Vidiya Diyani Degree and PG College