MOHAMMED OBEIDULLAH
Summary
Dynamic professional with a proven track record at Amazon Development Centre India, excelling in fraud detection and policy enforcement. Adept at relationship management and investigation, I leverage strong analytical skills and a persistent approach to enhance customer satisfaction and mitigate risks effectively. Committed to continuous learning and improvement in fast-paced environments.
Overview
4
4
years of professional experience
Work History
DPS Investigation Specialist, Denied Party Screening
AMAZON DEVELOPMENT CENTRE INDIA PVT. LTD
03.2024 - 03.2025
- Investigating suspicious seller registrations, activities and behavior that could pose a risk to Amazon, customers or merchants.
- Maintaining Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Taking appropriate actions to identify and help minimize the risk posed by fraud patterns and trends.
- Taking appropriate actions based on established procedures and document those actions. When procedures are not available, following established escalation paths to ensure resolution.
- Always Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
Transportation Specialist I
AMAZON DEVELOPMENT CENTRE INDIA PVT. LTD
10.2023 - 03.2024
- Facilitated flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolved any potential issues that impacted customer experience and business continuity.
- Dealt with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment.
- Checked upon FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise.
- Gathered data from numerous databases to perform adhoc reporting and analysis as needed.
- Systematically escalated problems and provided data to the relevant owners/teams and followed through on the resolutions to ensure they are delivered.
- Worked within various time constraints to meet critical business needs, while measuring and identifying activities performed.
CS Associate (IP) (M)(S)
AMAZON DEVELOPMENT CENTRE INDIA PVT. LTD
09.2020 - 06.2022
- Conferred with customers about concerns with products or services to resolve problems.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Assisted customers with product questions to facilitate online ordering process.
- Investigated and resolved customer queries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Commerce - B. Com
OSMANIA UNIVERSITY
India01-2023
Intermediate -
ST. SOLEDER SCHOOL
India01-2016
Skills
- Good with Excel and other MS Office products
- Basic knowledge of artificial intelligence (AI) concepts
- Introductory knowledge of AI tools and techniques
- AI basics – supervised/unsupervised learning, data preprocessing
- Fraud detection
- Policy enforcement
- Customer service
- Relationship management
- Investigation management
- Time management
- Strong leadership
- Persistent and self-motivated
- Continuous learning ability
Languages
English, Hindi & Urdu.
Timeline
DPS Investigation Specialist, Denied Party Screening
AMAZON DEVELOPMENT CENTRE INDIA PVT. LTD
03.2024 - 03.2025
Transportation Specialist I
AMAZON DEVELOPMENT CENTRE INDIA PVT. LTD
10.2023 - 03.2024
CS Associate (IP) (M)(S)
AMAZON DEVELOPMENT CENTRE INDIA PVT. LTD
09.2020 - 06.2022
Bachelor of Commerce - B. Com
OSMANIA UNIVERSITY
Intermediate -
ST. SOLEDER SCHOOL
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