MOHAMMED PARVEZ
Jodhpur
Summary
Dynamic Service Officer with a proven track record at Ashok Leyland Ltd., excelling in technical training and customer relationship management. Skilled in equipment maintenance and inventory management, I have successfully organized events that boosted vehicle sales leads and enhanced brand visibility, fostering strong partnerships with local workshops and retailers.
Overview
17
17
years of professional experience
Work History
Service Officer, LCV - ASHOK LEYLAND LTD.
HLF SERVICE LIMITED (Third Party Company of Hinduja Group)
10.2024 - Current
- Visiting local workshops and selecting expert Technicians, SPARE PARTS Retailer and associating them with the company, thereafter he came to be known as ALTT (Ashok Leyland trend technician).
- Company's branding and boards installed at their workshops by the company.
- Providing training to ALTT and retailers by the company, getting new Vehicle sales leads & parts orders.
- Organizing events such as demonstration of genuine spare parts and new vehicles, their features, benefits, and identity to make new customers aware of the same.
WORKS MANAGER
AJAY AMAR MOTORS (ASHOK LEYLAND)
09.2022 - 09.2024
- Company Overview: It's an ASC of ASHOK LEYLAND M&HCV.
- Managing daily operations, ensuring safety and compliance, controlling inventory and budgets, mentoring technicians, and maintaining equipment to maximize efficiency and productivity.
- Recruit, manage, and mentor technicians, conduct performance reviews, and identify training needs to foster a skilled team.
- Monitor inventory levels of vehicle parts, manage workshop resources, and oversee the budget for parts and equipment.
- Ensure all workshop equipment, machinery, and facilities are in good operational condition through regular maintenance and service.
- Develop positive relationships with customers, respond to inquiries effectively, and communicate with upper management and stakeholders.
- It's an ASC of ASHOK LEYLAND M&HCV.
Floor Supervisor
VE COMMERCIAL VEHICLES (COCO EICHER)
09.2021 - 04.2022
- Company Overview: It's a 3S COCO of EICHER Trucks (A VOLVO GROUP AND EICHER MOTORS JOINT VENTURE).
- Leading as team of technicians to perform quality maintenance and repairs in a timely fashion.
- Scheduling and distribution of work to effect maximum output.
- Inventory of vehicle service opening a manual & SAP job card.
- On-site Service & Attend Breakdown complaints.
- Grated customer scheduled service appointments and received vehicle information.
- It's a 3S COCO of EICHER Trucks (A VOLVO GROUP AND EICHER MOTORS JOINT VENTURE).
Warranty In charge
Marwar Trucking Pvt Ltd. (Bharat Benz Truck and Bus Division)
01.2020 - 08.2021
- Company Overview: It's a 3S dealership of Bharat Benz Trucks and Buses (HCV Division).
- Warranty claims & reports.
- It's a 3S dealership of Bharat Benz Trucks and Buses (HCV Division).
Service Advisor
Thar Motor Co. Pvt. Ltd (Mahindra Truck and Bus Division)
10.2017 - 12.2019
- Company Overview: It's a 3S dealership of Mahindra Trucks and Buses (HCV & LCV Division).
- Leading as team of technicians to perform quality maintenance and repairs in a timely fashion.
- Scheduling and distribution of work to effect maximum output.
- Inventory of vehicle service opening a manual & DMS job card.
- On-site Service & Attend Breakdown complaints.
- Grated customer scheduled service appointments and received vehicle information.
- It's a 3S dealership of Mahindra Trucks and Buses (HCV & LCV Division).
Floor Supervisor
Marwar Trucking Pvt. Ltd. (Bharat Benz Truck and Bus Division)
02.2016 - 10.2017
- Company Overview: It's a 3S Dealership of Bharat Benz (Dealership).
- Schedule Service & Attend Breakdown complaints.
- Inventory of stock of spare parts.
- Inventory of vehicle service opening a manual job card.
- It's a 3S Dealership of Bharat Benz (Dealership).
Technician
Thar Motor Co. Pvt. Ltd. (AMW)
04.2013 - 01.2016
- Company Overview: It's a 3S dealership of AMW Trucks (HCV Division).
- Perform complete overhauls on transmissions, differentials and clutch Systems; repair or remove and replace rear end and front-end systems in Buses and other vehicles.
- Perform lubrication, oil changes, battery maintenance, tire changes and repairs, and servicing of equipment.
- It's a 3S dealership of AMW Trucks (HCV Division).
Jr. Technician
Veer Prabhu Marketing Ltd. (TATA MOTORS)
04.2011 - 03.2013
- Company Overview: It's a 3S Dealership of Tata motors Ltd. (HCV Division). The company is the highest Vehicle selling unit in the western Rajasthan region.
- Diesel engine maintenance both Tata Cummins & Tata 697 engines.
- Steering system and Suspension system trouble shooting.
- Diesel Fuel Systems (FIP & Injectors).
- Wheel Hub Greasing & End play adjustment.
- Focus primarily on trucks and Tippers.
- It's a 3S Dealership of Tata motors Ltd. (HCV Division). The company is the highest Vehicle selling unit in the western Rajasthan region.
Trainee
RSRTC Jodhpur Depot
Jodhpur
03.2009 - 03.2011
- Worked alongside senior team members to learn related job tasks and roles.
- Performed preventive maintenance and repair on buses, including brakes, suspension systems, engines and transmissions.
Education
Senior Secondary -
Rajasthan Board of Education
RajasthanSecondary -
Rajasthan Board of Education
RajasthanSome College (No Degree) - Industrial Training Institute
Diesel Mechanic
JODHPUR RAJASTHANSkills
- Equipment maintenance
- Vehicle inspection
- Parts ordering
- Technical training
- Customer relationship management
- Warranty processing
- Inventory management
- Effective customer communication
Disclaimer
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
Personal Information
- Father's Name: Mohd. Hussain
- Mother's Name: Rehmat Bano
- Date of Birth: 03/22/89
- Nationality: Indian
- Marital Status: Married
Timeline
Service Officer, LCV - ASHOK LEYLAND LTD.
HLF SERVICE LIMITED (Third Party Company of Hinduja Group)
10.2024 - Current
WORKS MANAGER
AJAY AMAR MOTORS (ASHOK LEYLAND)
09.2022 - 09.2024
Floor Supervisor
VE COMMERCIAL VEHICLES (COCO EICHER)
09.2021 - 04.2022
Warranty In charge
Marwar Trucking Pvt Ltd. (Bharat Benz Truck and Bus Division)
01.2020 - 08.2021
Service Advisor
Thar Motor Co. Pvt. Ltd (Mahindra Truck and Bus Division)
10.2017 - 12.2019
Floor Supervisor
Marwar Trucking Pvt. Ltd. (Bharat Benz Truck and Bus Division)
02.2016 - 10.2017
Technician
Thar Motor Co. Pvt. Ltd. (AMW)
04.2013 - 01.2016
Jr. Technician
Veer Prabhu Marketing Ltd. (TATA MOTORS)
04.2011 - 03.2013
Trainee
RSRTC Jodhpur Depot
03.2009 - 03.2011
Senior Secondary -
Rajasthan Board of Education
Secondary -
Rajasthan Board of Education
Some College (No Degree) - Industrial Training Institute
Diesel Mechanic
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