Mohammed Parvez A

• Involved in creating instructional manuals and trained personnel to use tools in Salesforce.
• Providing Salesforce Administrator training to New users.
• Preparing training plans.
• Guiding Salesforce Trailhead, and Trailmix.
• Contributed proactively applied for Salesforce Consulting Partnership.

Project: SFDC Support. Client: GlaxoSmithKline

• Analyzing business process of clients and then involved in creating applications and data models.
• Managing Standard\Custom applications, objects, tabs, and fields with custom functionality to efficiently meet business requirements.
• Improved efficiency by 25% by creating and maintaining new types of Reports and Dashboards.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user-profiles and created permission sets where necessary.
• Managing Incident Management, Change Management, Problem Management, and Service Request Management in ServiceNow.
• Worked on Assigning creating Roles Hierarchy, Queues, Profiles, and Security setup within organization.
• Implemented Salesforce automation\features using Workflows, Process builder, assignment rules, approval process, auto-response rules, escalation rules, chatter groups, cases, and solutions.
• Enhanced business org performance by 45% by transfiguring into Salesforce classic and lightning functionalities.

Project: Harmony. Client: GlaxoSmithKline

• Configured Salesforce functionalities to enhance performance of business processes by up to 25%.
• Involved in SFDC application setup and customization to match functional needs.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, and Network access setup, duplicate management,
• Involved in setting up field-level access for each custom object created based on user's role within organization.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Involved in customizing custom objects, tabs, Pick-lists, fields, and page layouts as per business needs.
• Initiating Incident Management, by recognizing/verifying an event or issue reported through Request Management.
• Analyzing business requirements and resolved case requests including configuration/customization of 500+ profiles, permission sets, public groups, roles, role hierarchy, forecasting, field-level security, record types, and identification/documentation of bugs.

Project: MDMS. Technology- VB.Net And SQL Server.

• On-time delivery and contribute towards improving margin.
• Effective Time bound Resolution and Improved customer satisfaction index to meet the target.
• Ensure 100% compliance with SLA targets, and contribute through automation, innovation, and refactoring.
• Generating Licenses for products and reports for ticket tracking.
• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in the knowledge base of support team.
• Provided client support on system operation and troubleshooting.
• Identified and resolved problems through root cause analysis and research.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.