MOHAMMED ASHRAF ALI PATHAN
London
Summary
Motivated individual with a background in customer service, adept at handling pressure situations while efficiently resolving incidents and meeting targets. Skilled in building constructive staff and customer relationships, with a focus on team coordination and daily operational requirements. Proficient in project management, process improvement, and financial analysis, with a proven track record of streamlining operations and reducing costs.
Overview
5
5
years of professional experience
Work History
Supervisor
SBHL
04.2023 - Current
- * Supervised and coordinated team activities to achieve departmental objectives.
- Provided leadership, guidance, and support to team members, including training and development.
- Monitored performance metrics and implemented strategies for efficiency improvement.
- Resolved conflicts and ensured compliance with company policies and safety regulations.
- Collaborated with other departments to achieve cross-functional goals.
- Prepared reports and communicated regularly with management on team performance.
- Fostered a positive work environment promoting teamwork and employee engagement.
- Stayed updated on industry trends and best practices.
Shift Leader
Pinkberry
09.2022 - 03.2023
- Supervised sales assistants, maintained store standards, and resolved product-related issues.
- Provided exceptional customer service, monitored inventory, and trained staff on safety procedures.
- Managed inventory, evaluated financial accounts, and promoted a safe work environment.
- Evaluated employee performance and managed conflict resolutions.
Business Development Manager
PS Used Cars
01.2020 - 09.2021
- Closed valuable deals with new and existing clients, achieving consistent business growth.
- Managed and implemented sales pipelines, developed client portfolios, and conducted market research.
- Negotiated business contracts, analyzed sales reports, and offered commercial advice.
- Collaborated with cross-functional teams to create relevant customer propositions.
Business Operations Associate
GRK Gravis Constructions Pvt. Ltd
05.2019 - 12.2019
- Streamlined operational efficiencies and managed administrative tasks.
- Coordinated project tasks, supported project delivery, and trained new hires.
- Maintained facility compliance, conducted staff interviews, and facilitated decision-making
Education
MBA in Entrepreneurship -
University of East London
London,United Kingdom2023
Bachelor of Business Administration
Indian Business School
Hyderabad,India2021
Higher Secondary Education -
Narayana Junior College
Hyderabad,India2018
Skills
- Client and customer relation management
- Business communication
- Issue and conflict resolution
- Marketing and sales strategy
- Flexibility and adaptability
- Interpersonal skills
- Excellent communication and organisational skills
Additional Information
- Demonstrated a superior work ethic, resourcefulness, and ability to adapt to changing priorities.
- Proven track record of streamlining business operations and reducing costs.
- Well-coordinated planner with a focus on meeting business demands.
Timeline
Supervisor
SBHL
04.2023 - Current
Shift Leader
Pinkberry
09.2022 - 03.2023
Business Development Manager
PS Used Cars
01.2020 - 09.2021
Business Operations Associate
GRK Gravis Constructions Pvt. Ltd
05.2019 - 12.2019
MBA in Entrepreneurship -
University of East London
Bachelor of Business Administration
Indian Business School
Higher Secondary Education -
Narayana Junior College
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