Mohammed Rafique
CHENNAI
Summary
Results-driven Automotive Professional with over a decade of experience across various roles including Service Advisor, Inspection Engineer, and Technician. Demonstrated expertise in delivering exceptional customer service, managing vehicle deliveries, and coordinating test drives to enhance customer satisfaction. Proven track record in conducting thorough vehicle inspections, performing preventive maintenance, and resolving complex mechanical and electrical issues. Adept at liaising with customers, sales consultants, and technical teams to ensure smooth operations and high-quality service. Strong communicator with a keen ability to analyze customer feedback, manage service workflows, and stay abreast of industry trends and technologies.
Overview
13
13
years of professional experience
Work History
Inspection Engineer
Olx Autos
07.2022 - 10.2023
- Conducted comprehensive inspections of vehicles, meticulously assessing the condition of exterior and interior elements, engine performance, transmission functionality, and other crucial mechanical and electrical systems to ensure a detailed evaluation
- Accurately documented inspection findings, generating detailed and precise reports that highlighted any detected defects, damages, and overall vehicle health, thereby ensuring transparency and providing a reliable basis for vehicle valuation and customer decision-making
- Ensured all inspections were performed according to company standards and industry regulations, maintaining high levels of accuracy and consistency
- Communicated effectively with customers, explaining inspection results, answering questions, and providing professional advice on vehicle conditions and necessary repairs or maintenance
- Stayed updated with the latest automotive technologies, inspection techniques, and industry trends, providing feedback and suggestions for improving inspection processes and tools.
Delivery and Test-drive Coordinator
KIA (VST Central)
12.2020 - 06.2022
- Coordinated with sales consultants to ensure seamless, customized vehicle deliveries, handling paperwork, vehicle demonstrations, and customer orientation to enhance overall customer experience
- Managed the logistics of vehicle deliveries, including tracking delivery schedules, coordinating with transportation services, and ensuring on-time delivery to customers
- Oversaw the detailed preparation of vehicles for delivery, including cleaning, fuel top-ups, and final quality checks to ensure vehicles met Kia's high standards before reaching the customer
- Collected and analysed customer feedback from test drives and deliveries, identifying areas for improvement and implementing changes to enhance the overall customer experience
- Ensured all vehicle delivery and test-drive documentation was completed accurately and complied with regulatory and company standards, maintaining meticulous records for audit and review purposes.
Delivery/Test-drive Coordinator and PDI
CAPITAL HONDA
01.2018 - 11.2020
- Collaborated with sales consultants to ensure seamless and customized vehicle deliveries based on specific customer requirements, enhancing the overall customer experience
- Coordinated and executed flawless car deliveries to customers, ensuring that all aspects of the vehicle handover, including paperwork, vehicle demonstration, and customer orientation, were conducted professionally and efficiently
- Liaised with multiple departments, including Sales, Pre-Delivery Inspection (PDI), Accessories, and Workshop teams, to ensure timely and accurate preparation and delivery of vehicles, adhering to stringent quality and customer satisfaction standards
- Conducted pre-delivery inspections to verify that vehicles met all quality and safety standards before delivery, ensuring that any issues were addressed promptly
- Managed test drive scheduling and coordination, ensuring that vehicles were prepared and available for customers, and that feedback from test drives was communicated to the sales team to aid in the sales process.
Sr. Service Advisor & Front Office Incharge
KHIVRAJ PEARL (RENAULT)
10.2012 - 09.2017
- Interacted with customers to schedule service appointments and accurately record vehicle information, ensuring efficient service processing
- Addressed and resolved customer complaints, maintaining high standards of customer satisfaction and fostering long-term relationships
- Conducted after-sales follow-ups to ensure customer satisfaction and reinforce strong customer relationships
- Managed the allocation of job cards to technicians, ensuring efficient workflow and timely service completion
- Assisted customers by providing detailed information about services and resolving their concerns effectively
- Advised customers on vehicle malfunctions, explaining the issues and recommended corrective measures in a clear and professional manner
- Addressed customer complaints related to vehicle service, providing solutions to ensure customer satisfaction
- Communicated with customers via telephone or in person to provide information about services, schedule appointments, and handle inquiries or complaints
- Managed service wait times, ensuring customers were informed of expected service durations and minimizing delays
- Coordinated mechanics’ schedules, including lunch breaks and repair times, to maintain smooth operations and avoid conflicting wait times
- Determined service charges, processed payments, and arranged for billing to ensure accurate financial transactions.
Technician
KLN Motor Agencies (P) Ltd (CHEVROLET)
06.2010 - 09.2012
- Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheelbalancing, replacing filters
- Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage
- Verifies vehicle serviceability by conducting test drives; adjusting controls and systems
- Complies with state vehicle requirements by testing engine, safety, and combustion control standards.
Education
Diploma in Mechanical Engineering -
Aalim Muhammed Saleh Polytechnic College
Chennai04-2010
Skills
- Customer Service: Exceptional at handling interactions and resolving issues
- Vehicle Inspection: Accurate in conducting and reporting on vehicle assessments
- Delivery Coordination: Efficient in managing delivery schedules and logistics
- Technical Skills: Proficient in vehicle maintenance and repair
Timeline
Inspection Engineer
Olx Autos
07.2022 - 10.2023
Delivery and Test-drive Coordinator
KIA (VST Central)
12.2020 - 06.2022
Delivery/Test-drive Coordinator and PDI
CAPITAL HONDA
01.2018 - 11.2020
Sr. Service Advisor & Front Office Incharge
KHIVRAJ PEARL (RENAULT)
10.2012 - 09.2017
Technician
KLN Motor Agencies (P) Ltd (CHEVROLET)
06.2010 - 09.2012
Diploma in Mechanical Engineering -
Aalim Muhammed Saleh Polytechnic College
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