Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

MOHAMMED RASHEED

Electronic City . Banglore

Summary

An energetic and optimistic Customer Service Representative and E-commerce Manager with over 10 years of professional experience in assisting customers with complex issues and managing teams."

Overview

10
10
years of professional experience

Work History

Ecomerce Manager

Wareiq logistics PVT LTD
Bangalore
01.2024 - Current
  • Provide support/assistance to other team members
  • Claim the SPF on settlement and payment related
  • Provided technical support for e-commerce issues such as order processing or product availability inquiries.
  • Analyzed customer feedback and implemented strategies to improve the user experience of customers.
  • Analyzed customer feedback to improve existing products or create new ones.
  • Created reports to track order volume, stock levels, and product trends.
  • -Inventory Management: Oversee inventory planning and management processes to
  • -Training & Development: Train and mentor team members on best practices for e-commerce operations, including platform-specific strategies for Flipkart and Amazon.ensure optimal stock levels, reducing costs and maximizing fulfillment efficiency.

Operation Specialist

Wareiq Logistics PVT LTD
01.2022 - 12.2023
  • Provide support/assistance to other team members and take care of all logistics-related queries
  • Following all transactions and checking all the transaction status Support the seller and assist them in to regard PO and delivery queries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Onboarded new temps by entering employee information into systems.

Team Lead and Operations Specialist

Starteck
BENGALURU
05.2019 - 12.2021
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Collaborated with management team to implement new work procedures or policies.
  • -Team Leadership: Supervise and mentor a team of customer support representatives, promoting a collaborative atmosphere that enhances individual performance and team cohesion.
  • -Customer Support: Address seller inquiries and resolve issues promptly, ensuring a seamless experience for our partners on the platform.
  • -Seller Onboarding: Facilitate the onboarding process for new sellers, guiding them through registration, listing products, and understanding platform policies to ensure a successful launch.
  • Support & Training: Provide ongoing support to sellers regarding platform features, order inquiries, and inventory issues. Conduct training sessions to enhance seller understanding of tools and resources.

Customer Care operator

Karvy Digi connect Vijaya banking
06.2018 - 01.2019
  • Answered calls and assisted customers with initial inquiries
  • Performed basic data entry for online customer database
  • Established trusting relationship with customers ,Solve the related query NEFT/RTGS/IMPS/DEBIT/CREDIT cards net banking

Accountant

Space Concepts PVT LTD
01.2015 - 01.2018
  • Examine and analyze journal and ledger entries, bank statements, inventories, expenditures, and other accounting and financial records
  • Analyzing of documents, departments within organizations, businesses
  • Or other establishments to ensure financial recording accuracy and compliance with established accounting standards, procedures
  • Preparing all invoices for Petty Cash.ITR filling.GST filling
  • Prepare detailed reports on audit findings and make recommendations to improve establishment’s accounting and management practices
  • Proficient in computer & Internet usage
  • Excellent team building and analytical approach
  • Able to work with associates, vendor and the clients capably and tactfully
  • Able to handle incoming calls and route them to the appropriate employee
  • Monitoring stock supply stationary and request
  • Create office documents forms which are necessary for the documentation and filling system
  • Coordinates all activities related to the Document Control procedure, including technical documents, drawings, and commercials.

Education

BBM - Commerce

Always College Moodbiddre
karkala

Tally ERP 9 -

Megatech Institute

Skills

  • Storefront creation
  • Product management
  • Promotions management
  • Inventory tracking
  • Order fulfillment
  • E-commerce platforms
  • Warehousing and delivery
  • Account management

Languages

Hindi
First Language
English
Advanced (C1)
C1
kannada
Advanced (C1)
C1
malyalam
Proficient (C2)
C2

Timeline

Ecomerce Manager

Wareiq logistics PVT LTD
01.2024 - Current

Operation Specialist

Wareiq Logistics PVT LTD
01.2022 - 12.2023

Team Lead and Operations Specialist

Starteck
05.2019 - 12.2021

Customer Care operator

Karvy Digi connect Vijaya banking
06.2018 - 01.2019

Accountant

Space Concepts PVT LTD
01.2015 - 01.2018

BBM - Commerce

Always College Moodbiddre

Tally ERP 9 -

Megatech Institute

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MOHAMMED RASHEED