Summary
Overview
Work History
Education
Skills
Timeline
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MOHAMMED RISHAN

MOHAMMED RISHAN

DUBAI

Summary

  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Demonstrated fast-track progression by completing nearly all of Stage 3 within just three months. Passionate about empowering others through structured trading education and real-world application.

Overview

2
2
years of professional experience

Work History

Co-owner & Customer Experience Support (Part-Time)

HOT CUP CAFETERIA
AJMAN
08.2024 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Customer Service Representative

DU Telecom
Dubai
01.2023 - 07.2023
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Gained in-depth knowledge of DU’s telecom offerings and account systems

Education

BBA - Leadership

JAIN UNIVERSITY
JAYANGAR, BANGALORE
05-2021

Skills

  • Active Listening: Attentive to verbal and non-verbal customer cues
  • Clear Communication: Articulate and effective in simplifying technical concepts
  • Empathy: builds trust through genuine understanding and responsiveness
  • Problem-Solving: Analytical thinker with solution-oriented approach
  • Patience: Maintains composure in high-stress or emotional customer situations
  • Product Knowledge: Well-versed in both telecom and trading platforms
  • Adaptability: Quick to adjust in fast-paced, changing environments
  • Time Management: Prioritizes tasks to meet deadlines without compromising quality
  • Positive Attitude: Upholds professionalism even during issue resolution
  • Conflict resolution: skilled at de-escalating tense situations tactfully

Timeline

Co-owner & Customer Experience Support (Part-Time)

HOT CUP CAFETERIA
08.2024 - Current

Customer Service Representative

DU Telecom
01.2023 - 07.2023

BBA - Leadership

JAIN UNIVERSITY

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MOHAMMED RISHAN