Mohammed Rizwan Chitera
Singapore
Summary
Results-oriented management professional with extensive experience in regional leadership and strategy implementation. Known for driving impactful changes and fostering team collaboration to achieve organizational objectives. Highly adaptable and reliable in dynamic environments, with strong leadership and analytical skills that ensure success. A proven track record of delivering results and exceeding expectations in fast-paced settings.
Overview
20
20
years of professional experience
Work History
Regional Head – South East Asia – Ocean & Air
ECU Worldwide Singapore Pte Ltd
01.2020 - Current
- Developed strategic sales plans to enhance market penetration and increase revenue streams.
- Led regional teams to achieve operational excellence and enhance service delivery across multiple locations.
- Enhanced client satisfaction by addressing concerns promptly, resolving issues efficiently with tailored solutions.
- Established partnerships with industry leaders, expanding services offered and increasing market share.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and implemented strategic initiatives that improved customer satisfaction and retention rates.
- Mentored and trained staff in best practices for operational efficiency and productivity standards.
- Analyzed market trends to identify growth opportunities, driving revenue increases in the region.
- Collaborated with cross-functional teams to streamline processes, reducing costs while maintaining quality standards.
- Oversaw the execution of business strategies, ensuring alignment with organizational goals and objectives.
- Fostered relationships with key stakeholders to enhance partnerships and drive collaborative efforts within the region.
- Evaluated performance metrics to assess effectiveness of initiatives, making data-driven recommendations for improvement.
- Managed budgets responsibly while investing in long-term growth opportunities that yielded positive returns.
- Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Increased revenue by identifying new business opportunities and closing high-value deals.
Sales Head – Indonesia & Malaysia (FCL & Retail)
PT ECU Worldwide Indonesia
05.2015 - 01.2020
- Responsible for managing Sales & Marketing operations for Indonesia (Covering 5 major locations – Jakarta, Semarang, Medan, Surabaya, Batam) for B2B Service selling like 3PL Warehouse Management, Freight Forwarding, and Transportation & Distribution Management.
- Portfolio Handled
- Country average volumes 2200/ Month / TEU’s ( Export and Import )
- Average GP contribution of USD 100K/ Month ( Export and Import )
- Total of 12 Key Accounts supporting a regular business for 3 + years
- Managed a 5 Sales Managers and their respective Sales Support Staff (Team of 12).
- Established 2 news Sales Offices in Indonesia within span of 2 years
- Roles & Responsibilities
- Responsible for managing Sales & Marketing operations for Indonesia & Malaysia with a constant focus on developing New Customers / Products in the targeted Industries/Sectors, at the same time ensuring the required services is been delivered to clients as per agreed SLA’s & KPI’s.
- Close networking with clients to understand their preference, requirements & future plans and Develop Strategies accordingly to tap those new business opportunities.
- Tracking regular Market trends by having MIS (Marketing Intelligence System) in place to follow new Business Opportunities, Projects, and Tenders etc.
- Daily/ Weekly review & discussion of Open RFQ/ Tenders/ Ad Hoc inquiries with sales team to ensure that the leads is been followed up on time and commercials been submitted to clients.
- Final review and approval on the commercial quotes / tenders before its been submitted to clients to ensure that the commercials is been completed with all aspect of Specification/ Qty/ Delivery time/ Logistics etc.
- Constantly reviewing of all MIS been generated at Branch levels to ensure the agreed SLA & KPI’s are met in each and every departments.
- Responsible for direct coordination with Finance team to ensure all live shipments / Projects is been funded on time for execution within the given time frame committed to Customers.
- Conducting weekly Operation meetings with team to review progress and taking corrective actions in case of any deviation/ delays.
- Ensuring the achievement of Monthly/ Quarterly/ Annual Sales Targets given by Senior Management, by regular Sales & Business Development activities.
- Attending Monthly / Quarterly budgeting & review meeting with Top Management to update overall progress of Branches and Implementation of new strategies directed by Management as and when required.
- Set and monitor KPI’s (key performance indicators) for all Sales staff to access performance and growth, set targets against agreed timelines.
Country Head Logistics
PT TCI Global – Jakarta, Indonesia
01.2006 - 01.2014
- Sales & Business Development
- Responsible for Heading Business Development activities for Indonesia (An Independent profit center) with branches in major locations like Jakarta, Surabaya, Banjarmasin, Balikpapan, Jambi, and Medan.
- Responsible to work directly with Senior Regional Head & Corporate Management to develop and drive key strategic initiatives for the organization development.
- Services selling like International Freight Forwarding, Break Bulk & Project Logistics, Transport Management, Warehouse & Distribution Management, Supply Chain Consultancy, and Customized Supply Chain Solutions etc.
- Focused Sales activities on Specific Trade Lane – Like Middle East, Africa, and Europe.
- Regular updated and analysis of profitable lanes from Industry point of view to ensure the implementation of management Strategies.
- Operations
- To ensure the regular development & growth of Vendors/Business Associates/ Transporters network within the allocated Geographical area.
- To ensure the regular Updates/Renewal of contracts with the Customer/ Suppliers/Vendors/Business Associates/ Transporters etc.
- To ensure smooth running to customer appointed warehouse operations by having a weekly review meeting with Supervisors & Officers.
- Regularly monitoring of Key Account/Regular Customer MIS and meeting with Customer to ensure the improvement and error free service & achievement of 100 % Customer Satisfaction.
- Finance & Legal
- To ensure the customer wise/vendor wise credit control in order to ensure smooth rotation of Working Capital.
- Ensure regular monitoring of direct & indirect expense account wise and take necessary actions in order to achieve the Cost Effectiveness.
- Ensuring the monthly filing of the government taxes and other statutory obligations as per the applicable laws.
- Liaison with Internal auditors, Outsourced accounting agencies & review of their reports
- Supply Chain Analyst - 2004-2006
Education
Post Graduate Diploma - Business Management, Sales & Marketing
Aravali Institute of Management
Jodhpur, Rajasthan01.2004
Bachelor's degree - Economics, Political Science & Sociology
JNVU University
Jodhpur, Rajasthan01.2002
Skills
- Client acquisition expertise
- Financial performance management
- Strategic development
- Operational efficiency management
- Client relationship management
- B2B sales strategy development
- Customer engagement strategies
- Workforce development expertise
- Contract negotiation proficiency
- Cost management analysis
References
Profession Reference – Available on request
Accomplishments
- Continuously growing 20 % on Year-to-Year basis for FCL Volumes, with 100+ % achievement of allocated budgets.
- 60 % growth on profitability yields from USD 45 / TEU’s to USD 70/ TEU’s.
- Increased CIF export business from 60 % to 79 % within a year & Increased FOB Import from 8% to 29 %.
- Star Performance Award for Outstanding Sales results 2015/2016/ 2017 in APAC region.
- Awarded as Best Country Sales head for year 2018-2019 in APAC region.
- Successfully led the Project team to handle ASIAN Games Logistics -2018 held in Indonesia as lead logistics provider.
- Moved from No. 4 position to No. 2 position in terms of Highest Volumes generating Countries within APAC region over a Span of 2 years and been maintaining the position from last 2 years till 2020.
Section name
- Date of Birth – 14th Feb 1981
- Nationality – Indian Passport Holder
Timeline
Regional Head – South East Asia – Ocean & Air
ECU Worldwide Singapore Pte Ltd
01.2020 - Current
Sales Head – Indonesia & Malaysia (FCL & Retail)
PT ECU Worldwide Indonesia
05.2015 - 01.2020
Country Head Logistics
PT TCI Global – Jakarta, Indonesia
01.2006 - 01.2014
Bachelor's degree - Economics, Political Science & Sociology
JNVU University
Post Graduate Diploma - Business Management, Sales & Marketing
Aravali Institute of Management
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