Mohammed Saad Uddin Zain
Customer Service Executive
Hyderabad
Summary
Dynamic professional seeking a challenging opportunity within a forward-thinking organization that values innovation and responsibility. Eager to leverage skills and experience to tackle complex assignments while contributing to the overall growth and success of the company. Committed to continuous personal and professional development, with a strong desire to enhance expertise in a collaborative environment. Prepared to bring a proactive approach and dedication to achieving organizational goals.
Overview
3
3
year of professional experience
2
2
Languages
Work History
Customer service
Altruist Technology private limited
- 1 year Experience.
Customer service
InTouchCX (MNC)
- 8 months experience.
Customer Service Representative
Foundever
09.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Board of Secondary (SSC) -
01.2019
GPA: 9.7
Intermediate -
01.2021
Bachelor of Commerce -
04.2001 -
Skills
Ms Office's-word, MS- Excel, MS Power Point Presentation
Leadership qualities
Problem solving
Time management
Team work
Technical skills
Multitasking
Interests
Playing cricket, Exploring new places
Accomplishments
- Excellent typing speed.
- Got awards in sports.
- Secured first position in powerpoint presentation.
- Certified in training course of information technology enable services from SAFA training centre.
Declaration
I hereby declare that the facts given above are genuine to the best of my knowledge and belief.
Timeline
Customer Service Representative - Foundever
09.2024 - Current
Osmania University - Bachelor of Commerce,
04.2001 -
Customer service - Altruist Technology private limited
Customer service - InTouchCX (MNC)
MS Creative School - Board of Secondary (SSC),
Dynamic Success Junior College - Intermediate,