Mohammed Sadeq
Operation Manager
Hyderabad
Summary
Accomplishment-oriented professional with 15 years of diversified experience in Project management, strategic operations management, business continuity planning, stakeholder management, Liaisoning and facility management. Skilled in enhancing organizational growth, sustaining profitability, and cementing client relationships. Adapt at establishing strategic alliances and motivating teams towards goal accomplishment.
Overview
17
17
years of professional experience
5
5
Certification
Work History
Project Manager
eSoft labs Pvt Ltd
Hyderabad
02.2023 - 03.2024
- Efficiently manage project lifecycles from initiation to closure for multiple large-scale projects
- Coordinate project teams, allocate responsibilities, and ensure timely completion through effective scheduling
- Develop and maintain project schedules, monitoring timelines, milestones, resources, and dependencies
- Track project performance and conduct regular status meetings to evaluate progress and maintain quality
- Provide leadership and integrate activities across departments for successful implementation
- Proactively identify and mitigate risks and issues impacting project deliverables
- Monitor and report project status, including time reporting, issue management, and risk prevention
- Maintain focus on project objectives and compliance with established methodologies
- Identify and resolve issues to keep projects on track and achieve objectives
- Timely report progress and escalate critical issues to management for intervention.
Sr Manager Operations
ThinkCrazy Technologies pvt ltd
Hyderabad
03.2022 - 02.2023
- As a Senior Manager of Operations, responsible for overseeing and managing daily operations to ensure smooth and efficient functioning
- Utilize expertise in project management and strategic operations to develop and implement operational strategies to optimize efficiency and productivity
- Manage and supervise teams across various departments to ensure effective communication and collaboration
- Monitor key performance indicators and implement process improvements to enhance operational performance
- Coordinate with stakeholders to understand their needs and provide timely solutions
- Ensure compliance with regulatory requirements and industry standards
- Develop and implement data-driven strategies to improve customer satisfaction and loyalty
- Analyze Monthly P&L information in comparison to the approved Cost Budget and identify the gaps to plan for specific improvements
- Coordinate with Stakeholders to provide the manpower in order to reduce the waiting time and improve the on-time delivery to client and customers.
Entrepreneur
Asif Cafe & Restaurant
Hyderabad
02.2017 - 02.2022
- Responsible for the business functioning & performance, as well as maintaining high standards of flawless service and Quality
- Monitor Food Cost and P&L Monthly and Quarterly
- Review stock levels and order supplies according to the requirement Set Budgets and analyze restaurant expenses
- Ensure the Monthly Sales & Revenue Targets are achieved
- Handling Vendor Management & Liaison with Govt Bodies (License & Certification)
- Handled weekly vendor accounts, business expenses, and supply orders
- Compile and maintain daily cash records, bank deposits, and bookkeeping
- Managed weekly vendor accounts, business expenses, and supply orders
- Led Front/Back House Restaurant Operations and Ensure the integrity of restaurant operations through excellence in customer relations
- Maintain daily Quantitative and Qualitative control of catering service
- Administer proper procurement of food/supplies, storage of food, food production, food sanitation, customer relations, and internal accounting controls
- Work closely with the catering sales, culinary, operations & retail teams reporting to the Operations Manager
- Ensure focus is to grow the Catering brand equity, revenues & margins in line with, or exceeding, annual business plans, by creating memorable hospitality experiences and loyal customers
- Generate reports on Actual vs
- Menu Costs and analyze the Direct Cost and Revenue on a monthly basis
- Review and investigate weekly & monthly F&B Wastage Reports
- Monitor employee performance and conduct inspections to ensure regulations are obeyed as per company standards
- Handling Vendors & Liaison with Govt Bodies (License & Certification).
Assistant Manager
Meru cab pvt ltd
05.2015 - 01.2017
- Handling Operations at Airport
- Motivate team to increase the Daily Trip Count
- Daily Interactions with Chauffeurs to know their problems and escalate to the Management
- Liaising with GMR airport official and CISF for smooth operation
- Recording data on a daily basis to identify the trips on an hourly basis
- Preparing the expected load and expected trips based on flight arrivals and weekdays
- Every month show the department performance report to the management and plans for the next month
- Identify the culprits who take advantage of Company benefits in the wrong way and penalize them.
Coordinator
GMR Group
Hyderabad
09.2011 - 05.2015
- Oversee sales performance, inventory management, and customer satisfaction across multiple retail brands
- Develop strategies to drive business growth through effective marketing initiatives and promotions
- Collaborate with store managers to achieve targets, resolve issues, and improve overall efficiency
- Ensure compliance with company policies, procedures, and regulatory requirements
- Monitor and analyze trading positions, including VaR and stress testing
- Collaborate with trading teams to ensure accurate and timely reporting of P&L
- Provide regular reports on portfolio performance and risk metrics
- Participate in monthly and quarterly close processes
- Support the development of new products and strategies
- Handling Flight and Passengers movement, plan for de-congestion, work closely with Business development dept for suggesting space for new outlets at Terminal, Handling Medical and Fire emergencies at Terminal
- Keep track of the revenue of Paid porter department, Liaisoning with govt officials (CISF, CUSTOMS, IMMIGRATIONS, AAI, METROLOGICAL, ATC)
- Handling VIP and VVIP movement, ensure smooth flow without any hindrance of Media and crowd.
Operations Executive
GVK MIAL
Mumbai
04.2011 - 09.2011
- Actively participate in the strategic planning, marketing activity plan, and ongoing development of the hotel, including budgeting and revenue forecasting
- Handling daily Industrial Catering preparation of 12000 Man Days with Consideration from Head Chef
- Delivering superior food and beverage service and maximizing customer satisfaction
- Coordinate daily 'Front of the House' and 'Back of the House' Restaurant & Camp operations
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Recommend ways to reach a broader audience (discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operation
- Handle direct cost-related queries and recommend resolution of issues
- Control operational costs and identify measures to cut waste.
Guest service officer
Kingfisher Airlines
Hyderabad
07.2008 - 04.2011
- Monitor catering processes & initiatives designed to achieve highly profitable results and superior service in all facets of Food & Beverage
- Responsible for the everyday catering operations of QACC
- Develops effective group/catering plans and actions
- Designs, develops, and sells creative catered events
- Recruiting and training staff, creating menus, planning schedules and shifts, budgeting, enforcing health and safety regulations, maintaining inventories, and ordering supplies
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
- Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential.
Senior Sales Associate
Hardkal BPO
Hyderabad
11.2006 - 12.2007
- Monitoring team performance and setting targets for them
- Attending irate client calls and solving their queries
- Marketing for the campaign assigned through Outbound Calling
- Responsibility includes overall client management
- Keep track of all calls handled based on call type and customer profile
- Achieved Targets assigned as per the management & was promoted as senior sales associate within 6 months.
Education
MBA -
KSOU
07.2011
BCOM -
Osmania University
06.2008
Skills
- Strategic Operations Management
- Business Operations
- Project Management
- Safety and Security Management
- Facilities management
- Liaisoning
- Food wastage/ Cleaning/ Disposal
- Vendor Management
- Customer Relations
- Financial Administration & Budget control
- Leadership
- Time Management
- Field Investigation Skills
- Analytical Thinking Skills
- RCA & Risk Management
- Monthly P&L and Client invoicing
- VIP and Protocol Management
- Project Planning & Development
- SLA & SOP Management
- Data Analysis & Logistics Management
- Workforce Training & Resource Allocation
- Client Relations & Contract Negotiation
- Quality Assurance & Control
Languages
- English
- Hindi
- Telugu
- Urdu
References
References available upon request
Hobbies and Interests
- Cricket
- Social Service
- Rides
- Table Tennis
- Listening to Music
Certification
- PMP - Project Management Professional
- First Aid - Redcross
- Data Science Ethics - University of Michigan
- Fire Warden - Certified First Responder- GMR Airport
- Dangererous Goods Regulations - Kingfisher
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Accomplishments
- Received award for handling Fire Emergency and Medical Emergency in GMR Airport.
- Received many appreciations for handling and supporting Airport other Departments for cross functional support.
- Received Star of the Month award from GMR airport CEO.
Timeline
Project Manager
eSoft labs Pvt Ltd
02.2023 - 03.2024
Sr Manager Operations
ThinkCrazy Technologies pvt ltd
03.2022 - 02.2023
Entrepreneur
Asif Cafe & Restaurant
02.2017 - 02.2022
Assistant Manager
Meru cab pvt ltd
05.2015 - 01.2017
Coordinator
GMR Group
09.2011 - 05.2015
Operations Executive
GVK MIAL
04.2011 - 09.2011
Guest service officer
Kingfisher Airlines
07.2008 - 04.2011
Senior Sales Associate
Hardkal BPO
11.2006 - 12.2007
MBA -
KSOU
BCOM -
Osmania University
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