MOHAMMED SADIQ
Bengaluru
Summary
Dynamic team leader with a proven track record of driving high-performing teams through effective communication, critical thinking, and collaborative problem-solving. Skilled in computer hardware assembly, installation, and troubleshooting, ensuring optimal system performance and reliability. Experienced in leveraging CRM software, MS Excel (Pivot Tables), Office 365, and technical support tools to streamline operations, enhance workflow efficiency, and improve service delivery. Adept at fostering customer engagement, achieving KPIs, and implementing process improvements that deliver measurable results.
Overview
8
8
years of professional experience
Work History
Team leader
R logic technology services Pvt Ltd
Bangalore
03.2023 - Current
- Led a high-performing team of 10 engineers and 2 backend specialists to enhance Samsung B2B IT customer engagement, leveraging effective communication and critical problem-solving to resolve complex issues while achieving brand TATs and KPI targets.
- Streamlined service delivery processes, resulting in faster response times, improved issue resolution, and consistent SLA compliance.
AHAD ELECTRONICS AND AIRCONDITIONER
Director
Bengaluru
01.2023 - Current
- Managed AC installations and service operations for Croma Zip Care, overseeing a team of 5 engineers and 1 back-office coordinator.
- Coordinated service schedules, ensured timely issue resolution, and maintained high customer satisfaction.
- Streamlined workflows and team responsibilities to optimize operational efficiency and service delivery.
Team teader
R logic service pvt ltd
Bangalore
11.2022 - Current
- Led a high-performing team of 25 engineers and 4 backend specialists to enhance Samsung B2C customer engagement for home appliances through effective communication and critical problem-solving, achieving defined TATs and KPIs, while improving service delivery.
- Streamlined operational workflows to increase productivity, reduce downtime, and improve turnaround times.
- Drove on-time achievement of project milestones by strengthening cross-team collaboration and execution.
- Led service delivery operations to improve customer satisfaction, while optimizing overall operational efficiency.
Computer hardware engineer and service coadinater
F1 info solutions Pvt Ltd
Banglore
10.2021 - 11.2022
- Worked as a Senior Desktop Support Engineer and Service Coordinator supporting multi-brand environments.
- Designed, tested, and validated computer hardware components to enhance system performance and reliability.
- Collaborated closely with software engineers to ensure seamless compatibility between hardware and software systems.
Computer hardware & network engineer
Laha digitals
Banglore
06.2021 - 09.2021
- Worked as a Senior Hardware Engineer and Service Coordinator for HP, Dell, and Lenovo projects.
- Developed detailed documentation for hardware specifications, testing procedures, and service standards.
- Implemented and enforced quality control measures to ensure reliability, performance, and compliance of hardware products.
Computer hardware & network engineer
M/S compucare
Sirsi
01.2018 - 10.2020
- I worked as a Computer Hardware and Networking Engineer, supporting hardware and network operations.
- Collaborated with cross-functional teams to efficiently troubleshoot and resolve hardware issues.
- Assisted in designing, testing, and validating computer hardware components to ensure optimal performance and compatibility.
Education
BBA - Commerce
Govt First Grade College Sirsi
Sirsi11-2021
BBA - Commerce
Govt PU College Banavasi
Banavasi03-2018
SSLC -
Govt Urdu High School
Banavasi04-2016
Skills
- Team leadership
- Effective communication
- Critical thinking
- Computer hardware assembly
- Troubleshooting
- Maintenance
- Installation
- MS Excel
- Pivot tables
- Office 365
- Workflow efficiency
- Streamlining operations
- Team management
- Performance analysis
- Teamwork and collaboration
- Project planning
- Analytical thinking
- Customer service
- Microsoft Word
- Maintenance & repair
- Service coordination
- Hardware engineering
- Technical troubleshooting
Projects
- HP _ working as a senior service engineer and service coordinator for HP projectors
- Harman _ working as a senior service engineer and service coordinator for the Harman project.
- Nothing Mobile _ working as a senior service engineer and service coordinator for Nothing Mobiles.
- Realme _ working as a senior service engineer and service coordinator for the Realme and Dizo brands.
- MSI _ working as a senior service engineer and service coordinator for the MSI brand.
- BenQ, ViewSonic, Optoma, and Acer are brands I work with as a senior service engineer.
- Samsung service _ Samsung home appliances, working as team leader for B2C.
- Samsung service_ Samsung IT products, working as team leader B2B.
- Ahad Electronic and eirconditioner _ Managed AC installations and service operations for Croma Zip Care, overseeing a team of 5 engineers and 1 back-office coordinator.
Disclaimer
I do hereby declare that all the details mentioned above are accurate to the best of my familiarity and confidence.
Hobbies and Interests
- Learning
- Playing games
- Listening to music
- Bike riding
- Trucking
- Browsing
Languages
- English
- Kannada
- Hindi
- Urdu
Timeline
Team leader
R logic technology services Pvt Ltd
03.2023 - Current
AHAD ELECTRONICS AND AIRCONDITIONER
Director
01.2023 - Current
Team teader
R logic service pvt ltd
11.2022 - Current
Computer hardware engineer and service coadinater
F1 info solutions Pvt Ltd
10.2021 - 11.2022
Computer hardware & network engineer
Laha digitals
06.2021 - 09.2021
Computer hardware & network engineer
M/S compucare
01.2018 - 10.2020
BBA - Commerce
Govt First Grade College Sirsi
BBA - Commerce
Govt PU College Banavasi
SSLC -
Govt Urdu High School