Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
AdministrativeAssistant

Mohammed Safwan

Customer Care Specialist II
Chennai,TN

Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

5
5
Languages
4
4
years of post-secondary education
2
2
years of professional experience

Work History

Customer Care Specialist II

Touch2Success/Foodhub
Chennai, Tamil Nadu
04.2021 - Current
  • Handling UK/US/ANZ client's complaints and queries.
  • Basic Troubleshooting for the EPOS, A920 and My POS devices.
  • Outbound calls .
  • Emails and Whatsapp ticket handling.
  • Menu amendments, Client website amendments.
  • Flyers/Poster Designing for the clients.

Customer Support Engineer

CSS CORP- Aruba Networks
Chennai, Tamil Nadu
08.2019 - 03.2020
  • Handling customers from various regions(APAC,EMEA,IST,PST,CST) on call.
  • Providing assistance to the customer in case creation and routing them to the concerned team.
  • Answering the customer queries related to their accounts,products and existing cases in a timely manner.
  • Ontime resolution of internal escalation with the team via call/e-mail
  • Duplicate/Child case creation in assistance with TAC
  • Co-ordinate with various teams for resolving the customer issues.

GUEST SERVICE AGENT

AIR ASIA INDIA PVT LTD
Cochin, Kerala
08.2016 - 12.2016
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Maintained consistent positive customer feedback.
  • Visa/Document verification for both international and domestic passengers.

CUSTOMER SERVICE HOST

BIRD WORLDWIDE FLIGHT SERVICES- GHA FOR OMAN AIR
Cochin, Tamil Nadu
03.2016 - 08.2016
  • Assisting passengers of various nationalities at counters,arrivals and boarding gates.
  • VISA and other document checks.
  • Solving problems for the guest via telephone and reservation office.
  • Participating in various programs like AVSEC,DGR
  • Playing a role in establishing a positive rapport with colleagues and senior colleagues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-day-day duties accurately and efficiently.

Education

BBA - Aviation Management

MAHATHMA GANDHI UNIVERSITY
Cochin
05.2012 - 01.2016

Skills

    Customer relations specialist

undefined

Software

MS Office

Salesforce

Zoho Service desk

Zendesk

Interests

Gaming

Art

Music

Traveling

Timeline

Customer Care Specialist II

Touch2Success/Foodhub
04.2021 - Current

Customer Support Engineer

CSS CORP- Aruba Networks
08.2019 - 03.2020

GUEST SERVICE AGENT

AIR ASIA INDIA PVT LTD
08.2016 - 12.2016

CUSTOMER SERVICE HOST

BIRD WORLDWIDE FLIGHT SERVICES- GHA FOR OMAN AIR
03.2016 - 08.2016

BBA - Aviation Management

MAHATHMA GANDHI UNIVERSITY
05.2012 - 01.2016

Similar Profiles

CREATE PROFILE
Mohammed SafwanCustomer Care Specialist II