Mohammed Safwan
Kamaleshwaram
Summary
Dedicated and customer-focused professional with over 2 years of experience in delivering exceptional service and support in fast-paced environments. Efficiently resolves customer issues, ensuring high levels of satisfaction, and cultivates strong client relationships. Recognized for excellent communication skills, patience, and a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Engineer
Kerala Fibre Optic Network
10.2022 - 10.2024
- Handled calls/email daily, resolving customer inquiries, providing information, and addressing concerns
- Assisted customers in navigating products and services, ensuring a smooth and pleasant experience
- Documented and tracked customer interactions and feedback using CRM software
- Collaborated with team members to troubleshoot and resolve issues, performing prompt maintenance to maintain high customer satisfaction, turning negative experiences into positive outcomes
- Worked with team members to enhance service protocols, improving efficiency and customer satisfaction,
- Conducted follow-up communications to confirm problem resolution and increase customer loyalty
- Served as the first point of contact for customers, addressing queries and recommending products/services suited to their needs
- Collected and organized customer data to create spreadsheets detailing growth metrics, departmental performance, milestone completion and other key insights.
- Processed and maintained inventory, issuing equipment as and when needed.
- Experienced in configuring and troubleshooting network devices such as ONTs, OLTs, Routers and Network Switches.
Junior Engineer
Blochous Engineers
06.2021 - 03.2022
- Assisted in site planning, estimation, and execution.
Education
Bachelor’s Degree in Mechanical Engineering -
Marian Engineering College
12-2021
Skills
- Customer Service Expertise: Skilled in building rapport, empathizing with customer needs, and maintaining professionalism
- Communication: Strong verbal and written skills, adept at explaining complex information simply and clearly
- Problem-Solving: Ability to think quickly and offer solutions that satisfy customer concerns effectively
- CRM Software: KFON Business Support System
- Technical Proficiency: Familiar with Microsoft Office Suite, Google Workspace, and common office software
- Multitasking & Time Management: Efficiently manages multiple inquiries while maintaining high service standards
- Computer Networking Knowledge: Completed course on Cisco Certified Networking Associate and has extensive knowledge on computer networks configuration and troubleshooting
Languages
English
Malayalam
Hindi
Tamil
Software
Python Language
Certification
Autocad
Primavera P6
Disclaimer
I hereby declare that the information provided is true and correct to the best of my knowledge and belief
Timeline
Junior Engineer
Kerala Fibre Optic Network
10.2022 - 10.2024
Junior Engineer
Blochous Engineers
06.2021 - 03.2022
Autocad
Primavera P6
Bachelor’s Degree in Mechanical Engineering -
Marian Engineering College
Similar Profiles
RAJARATNAM MULLAGIRIRAJARATNAM MULLAGIRI
Fibreoptic Engineer at LEO Fibre Network CablingFibreoptic Engineer at LEO Fibre Network Cabling
Jasmin RiosJasmin Rios
Assembly Line Production Worker at Amphenol Fiber Optic ProductsAssembly Line Production Worker at Amphenol Fiber Optic Products
Ethan IsenbargerEthan Isenbarger
Aerial Survey Pilot at Optic AirAerial Survey Pilot at Optic Air