MOHAMMED SAJEED PASHA
Quality Assurance Manager
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Quality Manager – Employee Vetting
HSBC
10.2023 - Current
- Responsible for reviewing Background verification operations quality performance i.e., duly completing quality reviews, meeting service quality requirements, minimizing of errors and poor processing
- Need to check all the mandatory BGV checks education, employment, credit, and criminal activities are verified and saved
- Ensure all the controls are adequately mitigating the risk are in compliance with Regulatory, Bank Policy and Principles
- Maintain records, and update case histories
- Publish Quality MI which helps understand error trends and identify training needs thus enhancing overall Quality of process
- Accountability for ensuring compliance with rules, regulations and laws lies with the legal entities
- Maintain enhanced quality through structured coaching and feedback sessions on-going basis and improve operator performance by conducting quality huddles and timely feedback which is duly acknowledged
- Validation of vendor bill and invoices and ensure time deletion of our data from vendor portal to avoid data breaches
- Ownership for risk and controls are carry out continuous monitoring for risk acceptance to achieve its strategic goals
- Share best practices identified, knowledge acquired through varied case review
- Identify and escalate any potential breaches and report to respective line managers in timely manner to ensure reporting and planning for mitigation.
Quality Analyst – UK Collections Back Office
HSBC
10.2021 - 09.2023
- Documenting quality assurance and creating audit reports to share MI data whenever is required
- Risk based audits to be done which are processed by advisors
- Share quality percentages with concern teams and managers
- Identify and escalate any suspicious or fraud activities on accounts on a timely manner
- Responsible for streamlining process by analyzing process requirement
- Need to take refreshers on procedural updates with team
- Coordinating with Business area for updates and how to lean process
- Point of contact for team and for Business area
- Monitoring reporting, escalations, and timely remediation of errors
- Addressing and discussing issues and proposed solutions with superiors
- Organize knowledge sharing forum within team
- Critically evaluate all processes, identify gaps & recommend changes to improve quality and risk control development
- Training and mentoring team members on procedural updates, new migrations and sharing best practices
- Part of Automation team as a process expert to test execution
- Providing required data like end-to-end application knowledge and setting up credential details for blue prism team to deploy it in Automation process.
Advisor – UK Collections Back office
HSBC
10.2016 - 10.2021
- Process SME: As a process advisor for M&S in vertical “Account Support”, resolve queries of Account Support and handle the escalation accounts
- Point of contact: Have been a point of contact for the team in the absence of the manager to assist team members for M&S queues
- Training & Audit: Given Process training to teammates for proper backup plan in Account Support vertical
- Audited the trainee’s accounts to ensure 100% quality standards are maintained
- Streamlining: Given lean ideas to streamline the process which has improved the quality of M&S queues
- Extra Responsibility: Deputized the team manager for the month of May 2019 and continuing to manage whenever the manager is on leave
- Capacity planning and allocation of the work to meet the SLAs
- POC for new updates from business area.
Financial Service Executive
ICICI Prudential
07.2014 - 01.2016
- Documenting customer data
- Scheduling appointments with customer, explaining product features and importance of Life insurance and saving plans according to their needs
- Updating customer information and responsible for issuance of policy
- Need to maintain good relationship with customers by regular follow up and sharing updates about their existing products and fund values and performances
- Need to meet required sales/Business targets.
Education
Bachelor of Science - Computers
Osmania University
Hyderabad 04.2001 -
Skills
Quality Management Systems
Employee Coaching and Mentoring
Positive Attitude
Multitasking Abilities
Process Improvement
Internal Auditing
Problem-solving abilities
Accomplishments
- Top performer for the year 2019 and 2020.
- Rewarded and recognized by the Business area for the outstanding performance in handling Default and Demand process.
Strengths
- Ability to handle a team and motivate.
- Good in Management skills.
- Ability to grasp quickly and contribute productively at work.
- Hardworking, optimistic, and always willing to learn.
- Flexible to work in any environment.
- Interested in taking up new challenges.
- Enthusiasm for new technologies and change.
- Positive attitude with patience and commitment.
Educationqualifications
Graduated as Bachelor of Science from Osmania University.
Personal Information
- Date of Birth: 07/19/1990
- Nationality: Indian
- Marital Status: Married
Languages
English
Telugu
Hindi
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Quality Manager – Employee Vetting
HSBC
10.2023 - Current
Quality Analyst – UK Collections Back Office
HSBC
10.2021 - 09.2023
Advisor – UK Collections Back office
HSBC
10.2016 - 10.2021
Financial Service Executive
ICICI Prudential
07.2014 - 01.2016
Bachelor of Science - Computers
Osmania University
04.2001 -
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