Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
MOHAMMED SAJID AHMED

MOHAMMED SAJID AHMED

Soc Analyst
Dubai,dubai

Summary

Dedicated and detail-oriented SOC Analyst (Level 1) with over 3 years of experience in monitoring, detecting, and responding to cybersecurity incidents. Proficient in SIEM tools, alert triage, and incident escalation processes, with hands-on exposure to firewalls, IDS/IPS, endpoint security, and cloud platforms. Experienced in maintaining SOC operations, documenting incidents, and supporting continuous improvement of security playbooks. Additionally, brings team leadership experience in high-volume call centre environments, having supervised and mentored support teams at Citi Bank and Rogers Communications, ensuring operational efficiency, adherence to compliance standards, and superior customer service. Combines strong technical acumen with leadership, communication, and analytical skills to contribute effectively in a SOC environment.

Professional with strong background in cybersecurity, skilled in threat detection, incident response, and vulnerability management. Known for effective team collaboration, adaptability in dynamic environments, and results-driven approach. Equipped with expertise in network monitoring, risk assessment, and security protocols, ensuring reliable protection and mitigation strategies. Recognized for analytical thinking, problem-solving abilities, and unwavering focus on achieving organizational goals. Cybersecurity professional with thorough understanding of threat landscapes and defensive measures. Recognized for ability to quickly identify security breaches and implement timely solutions. Highly collaborative, known for working effectively within teams and adapting to evolving security challenges, bringing strong analytical and problem-solving skills to table.

Overview

12
12
years of professional experience
7
7
Certifications
1
1
Language

Work History

SOC Analyst – Level 1

PaketLab Inc.
01.2022 - 08.2025
  • Monitored security events and alerts from multiple SIEM platforms (e.g., Splunk, QRadar, Sentinel) to detect suspicious activities or potential breaches.
  • Conducted initial triage of security incidents, including categorization, prioritization, and severity assessment.
  • Investigated alerts from firewalls, IDS/IPS, antivirus/EDR solutions, VPNs, and endpoint systems to confirm legitimacy and determine next steps.
  • Maintained accurate incident documentation, including logs, timelines, and evidence for escalation or auditing purposes.
  • Escalated confirmed incidents to L2/L3 teams following predefined escalation protocols and ensured timely follow-up.
  • Assisted in daily vulnerability scanning and preliminary analysis of results to identify potential threats.
  • Generated SOC reports (daily, weekly) highlighting trends, recurring alerts, and potential improvements.
  • Participated in SOC playbook updates and recommended enhancements for alert tuning and operational efficiency.
  • Collaborated with network and IT teams to verify anomalies or suspicious activity before escalation.
  • Maintained awareness of current threat intelligence feeds, malware trends, and security advisories to support proactive monitoring.
  • Supported endpoint and user account investigations for potential compromise, maintaining strict compliance with company security policies.
  • Assisted in security awareness initiatives by reporting common phishing attempts or risky user behaviors to management.

Team Leader – Customer Support

Rogers Communications
Toronto
01.2018 - 01.2021
  • Supervised a team of support agents handling network and service-related issues.
  • Monitored service quality and ensured adherence to SLAs.
  • Provided training and mentoring to new hires on network troubleshooting and customer management.
  • Collaborated with IT teams to ensure efficient issue resolution and customer satisfaction.

Team Leader Call Center

Citi Bank
Dubai
01.2014 - 01.2017
  • Supervised a team of 10–15 customer service representatives handling banking, card services, and account-related queries.
  • Monitored call quality, performance metrics, and ensured adherence to bank.
  • Conducted daily team briefings and provided coaching sessions to enhance productivity and service quality.
  • Resolved escalated customer issues efficiently while maintaining confidentiality and information security.
  • Collaborated with IT and security departments to report suspicious activity or fraud-related incidents.
  • Assisted in implementation of customer authentication procedures and secure transaction processes.
  • Prepared performance reports, analyzed call metrics, and recommended process improvements.
  • Supported the integration of new CRM and ticketing systems to improve response time and case tracking.
  • Recognized for maintaining high customer satisfaction and low escalation rates across multiple regions.

Education

Cybersecurity - SOC Analyst

Canadian College of Business and Technology
01.2022

Skills

  • Security Monitoring (SIEM Tools – Splunk, QRadar, Sentinel)

  • Incident Detection & Response

  • Log Analysis & Threat Hunting

  • Firewall & Network Security (Cisco ASA, FortiGate)

  • Linux & Windows Server Administration

  • Cloud Security (AWS, Microsoft Azure)

  • Network Troubleshooting & Routing (CCNP Certified)

  • Ticketing Tools & Escalation Procedures

SIEM platforms

Security event monitoring

Incident triage

Threat analysis

Certification

CompTIA+

References

Available upon request

Timeline

SOC Analyst – Level 1

PaketLab Inc.
01.2022 - 08.2025

Team Leader – Customer Support

Rogers Communications
01.2018 - 01.2021

Team Leader Call Center

Citi Bank
01.2014 - 01.2017

Cybersecurity - SOC Analyst

Canadian College of Business and Technology
MOHAMMED SAJID AHMEDSoc Analyst