Mohammed Saleem

• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Developed systems to track and log work issues.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Formulated processes to reduce downtime and financial loss.
• Introduced new methods, practices and systems to reduce turnaround time.
• Reviewed operations reports to understand numbers and trends.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Identified procedure or process changes required to improve performance and productivity.
• Advanced productivity KPIs to achieve key business goals and objectives.
• Partnered with vendors and suppliers to effectively manage and budget

Work Closely with client's telecommunication providers to review optimize first level of audit

Tracking the billing of those accounts that are already been disconnected

Preparing reports

Taking dispute calls of the customer

Work closely with the telecom service provides like (Verizon, At&t, Century link etc)

Processing 700+ invoice in a day to day routine

Process the disconnect service for unusage of line

Obtaining quote for eathernet service from multiple vendors and analyze

Practicing inbound and outbound calls on in the time of dispute if any

Attainding weekly call with clients for the update