Mohammed Saleem
Hyderabad
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Inside-sales-representative
247.ai
08.2020 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Technical Support Executive
247.ai
10.2019 - 08.2020
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
Customer Care Representative
Conneqt Business Solutions
05.2018 - 07.2019
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved chat handling times and resolutions.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
- Managed a high volume of inbound chat, multitasking effectively to address diverse customer needs simultaneously.
Education
No Degree - Statistics
Sai Sudhir Degree And PG College
Secunderabad, India05.2016
High School Diploma -
Geethanjali Junior Collage
Nalgonda, India03.2013
Skills
- Relationship Building
- Persuasive negotiator
- Customer Service
- Opportunity Identification
- Attention to Detail
- Sales Representative of the Month Award
- Objection handling
- Product Knowledge
- Upselling and Cross Selling
- Active Listening
- Problem-solving abilities
- Multitasking Abilities
- B2C Sales
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Hobbies
I love internet surfing to know about the latest technology, new product and gathering information which will help me with my job and keep me updated regarding it.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside-sales-representative
247.ai
08.2020 - Current
Technical Support Executive
247.ai
10.2019 - 08.2020
Customer Care Representative
Conneqt Business Solutions
05.2018 - 07.2019
No Degree - Statistics
Sai Sudhir Degree And PG College
High School Diploma -
Geethanjali Junior Collage
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