Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic
ISHRAT BANU

ISHRAT BANU

SHARJAH

Summary

Highly organized Administrative Manager with experience in coordinating office operations, streamlining administrative procedures, and managing staff. Strong skills in problem-solving, strategic planning and team leadership have resulted in improved operational efficiency in previous roles. Proven ability to develop effective communication systems, manage budgets, and lead diverse teams towards organizational goals.

Overview

19
19
years of professional experience

Work History

Administrative Manager

Stir Goods Trading LLC
Dubai
12.2023 - Current
  • Petty cash handling, maintaining transaction documentation, getting approval from higher management, reconciliation, and reporting. Strict compliance with company financial policies ensures proper fund management.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.
  • Created detailed reports detailing customer interactions that were shared with senior staff members.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Utilized computer systems to access accounts for research purposes.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Verified accuracy of data entry into company database system.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Provided accurate, valid and complete information by using the right methods and tools.
  • Maintained records of customer interactions, transactions, comments and complaints.

Event Lead Organizer

NAW ENGINEERED SOLUTIONS
Sharjah
06.2023 - 11.2023
  • Managed registration process including data entry, guest check-in and check-out procedures and troubleshooting onsite issues as they arose.
  • Conducted pre-event walkthroughs to ensure proper setup of equipment, furniture, décor items and other materials needed for the event's success.
  • Negotiated contracts with vendors and suppliers for event production needs.
  • Monitored event budgeting and tracked expenses throughout the planning process.
  • Scheduled staff to cover all aspects of the events.
  • Researched potential venues based on client requirements while considering cost efficiency factors.
  • Coordinated logistics with vendors to ensure successful event execution.
  • Established relationships with vendors to secure best pricing and quality services.
  • Developed event plans, timelines and budgets for a variety of events.

Administrative Manager

Schon Properties LLC
DUBAI
11.2007 - 12.2022
  • Vehicle log every entry and exit in the vehicle register, including the date, time, purpose, and driver's name. Maintain a detailed record of fuel refills, including the date, vehicle mileage, and amount dispensed. Recording fuel expenses aligns with company-approved guidelines. Report vehicle issues promptly, and schedule routine servicing as required. Log maintenance work with relevant details, including the service date, type of repair, and costs incurred.
  • Stationery: Maintain a record of items issued, ensuring accountability. Regular inventory checks are conducted to monitor stock levels.
  • Office setting, workspace organizing, vendor selection for office equipment, etc.
  • Managed maintenance of office equipment, supplies, and facilities to ensure operational efficiency.
  • Tracked department budgets to monitor expenses against allocations.
  • Coordinated meetings between executives and vendors to enhance collaboration.
  • Assisted with recruitment processes including job postings, interviews, and background checks.
  • Responded to employee inquiries regarding personnel policies promptly.
  • Collaborated with department heads to assess staffing needs and fill vacancies.
  • Analyzed survey data to identify opportunities for workplace improvement.
  • Developed HR policies compliant with regulations and labor laws.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Graphic Designer

IMPELSYS TECHNOLOGIES
BANGALORE
06.2006 - 12.2006
  • Produced promotional displays, packaging and marketing collateral for retail environments.
  • Provided support on photo shoots related to the project's needs.

Education

B.TECH - Computer And Information Sciences

SHADAN ENGINEERING COLLEGE
HYDERABAD, INDIA
04-2006

PU COLLEGE - SCIENCE

NARAYANA COLLEGE
VISAKAPATNAM, INDIA
04-2002

High School Diploma -

Saint Francis School
Visakhapatnam, India
04-2000

Skills

  • Customer service
  • Data analysis
  • Record keeping
  • Budget management
  • Microsoft Office
  • Vendor coordination
  • Recruitment processes
  • Professional communication
  • Complaint resolution
  • Project management
  • Office management
  • Mail handling
  • Scheduling and calendar management
  • Document control
  • Meeting coordination
  • HR support
  • Travel coordination
  • Office administration

Affiliations

  • Communication and writing – drafting clear, professional emails, reports, and presentations
  • Networking and relationship building – establishing connections with industry professionals
  • Event planning – organizing company meetings, conferences, or training sessions

Languages

Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Malayalam
Elementary (A2)
A2
KANNADA
Intermediate (B1)
B1

Accomplishments

  • Best Employee of the Year – Schon Properties 2016, recognized for outstanding contributions to business operations, strategic growth, and leadership excellence
  • Best event organizer – NAW Engineered Solution 2023, recognized for outstanding contributions for handling Gulf Food MFG event

References

References available upon request.

Timeline

Administrative Manager

Stir Goods Trading LLC
12.2023 - Current

Event Lead Organizer

NAW ENGINEERED SOLUTIONS
06.2023 - 11.2023

Administrative Manager

Schon Properties LLC
11.2007 - 12.2022

Graphic Designer

IMPELSYS TECHNOLOGIES
06.2006 - 12.2006

B.TECH - Computer And Information Sciences

SHADAN ENGINEERING COLLEGE

PU COLLEGE - SCIENCE

NARAYANA COLLEGE

High School Diploma -

Saint Francis School

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