Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMED SALMAN

Doha

Summary

Dynamic sales professional with a proven track record at QIB, excelling in customer relationship management, and sales process optimization. Achieved an increase in product purchases through effective client retention strategies and team collaboration. Adept at leveraging data-driven insights to enhance performance metrics, and drive revenue growth. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

2026
2026
years of professional experience

Work History

Sales Coordinator

QIB
Doha
01.2025 - Current
  • Executed consistent documentation of follow-ups and customer communications in sales records.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently, resulting in increased productivity and revenue.
  • Offered support and guidance to enhance the performance of the sales team.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Built relationships with customers and the community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
  • Implemented systems and procedures to increase sales.
  • Aligned company goals with customer outcomes, and increased satisfaction by automating contact management systems.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Conducted market research and reported on competitors.
  • Processed orders received from customers within specified timelines.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.

Customer Service

QIB
Doha
01.2015 - 12.2024
  • Facilitated sessions to implement groundbreaking strategies.
  • Achieved and exceeded both short-term and long-term targets.
  • Managed documentation and efficiently entered data into databases.
  • Developed plans for optimizing processes and workflows.
  • Worked alongside management to troubleshoot and rectify workflow problems.
  • Ensured superior customer assistance by consistently demonstrating patience and professionalism.
  • Mastered over 60 company-specific policies, procedures, and compliance guidelines.
  • Successfully opened over 150 WPS and NTB accounts daily.
  • Sold and explained QIB Family Shield policies (insurance) to customers.
  • Devised retention strategies contributing to increased direct sales and account initiation for SME, SOHO, and B2P markets.
  • Managing and updating KYC.
  • Managing compliance (PEP) under the regulations.
  • Coordinating the sales team by managing schedules, filing important documents, and communicating relevant information.
  • Manages employees' daily operations and performance, and designs sales strategies and processes.
  • Generated reports regarding the status of the department.
  • Recruits and coaches new team members.
  • Coordinates budget allocation and expenditure tracking.
  • Addresses and resolves customer issues.
  • Fosters positive communication to maintain client relations.
  • Achieved a 100% increase in product purchases by advising customers on features and functionality.
  • Leading and managing customer service teams to ensure achievement of customer service goals.
  • Developed processes for customer service operations to ensure consistency in customer service delivery.
  • Developed strategies for improving customer service experience.
  • Trained new employees on customer service protocols.
  • Conducted customer service surveys to identify areas of improvement in customer service.
  • Established guidelines for excellent customer service standards.
  • Prepared reports on customer service satisfaction surveys.

Sales Executive

Muslim Cooperative Bank
  • Developed strong relationships with more than 50 high-profile clients.
  • Developed training programs for junior sales reps, promoting competence.
  • Leveraged data-driven strategies within CRM systems for a 35% uplift in conversion metrics.
  • Enhanced customer retention rate by 20%, utilizing personalized service programs.
  • Coordinated strategic product releases, boosting market growth by 45%.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Resolved customer complaints in a timely manner while providing excellent customer service.
  • Reviewed and analyzed sales performance against plans to determine effectiveness.
  • Managed a portfolio of accounts to achieve long-term success.
  • Enhanced product knowledge through continuous learning and professional development activities.

Education

Bachelor of Commerce

SBRR Mahajana's
Mysore

Skills

Proficient in direct selling

Consumer sales strategy

  • Sales process optimization
  • Customer relationship management
  • Sales forecasting
  • Market trend analysis
  • Client retention strategies
  • Team collaboration
  • Performance metrics tracking
  • Project management
  • Problem-solving
  • Operations management
  • Problem-solving
  • Client relationship management
  • Customer acquisition
  • Upselling
  • Performance tracking
  • Sales process improvement
  • Client relationship building
  • Sales strategy development
  • Market analysis
  • Strategic planning
  • Sales pitch development
  • Multitasking capacity
  • Sales cycle management
  • Effective customer upselling
  • Marketing campaign evaluation

Timeline

Sales Coordinator

QIB
01.2025 - Current

Customer Service

QIB
01.2015 - 12.2024

Sales Executive

Muslim Cooperative Bank

Bachelor of Commerce

SBRR Mahajana's

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MOHAMMED SALMAN