Mohammed Salman Ahmed
HYDERABAD
Summary
Results-driven Operations Manager & Data Analyst with a proven track record of boosting operational efficiency and productivity at Bharti Airtel. Achieved over 95% in customer service quality scores through effective strategic planning, quality control, and supply chain management. Proficient in Excel, data analysis, and MIS reporting, leveraging analytical skills to drive business success. Aiming to further enhance organizational performance by implementing innovative solutions.
Overview
14
14
years of professional experience
Work History
Operations Manager & Data Analyst
Bharti Airtel
- Current
- Process Management: Develop, implement, and optimize operational processes to improve efficiency and productivity
- Budget Management: Prepare and oversee budgets, monitor expenses, and ensure operations are cost-effective
- Strategic Planning: Collaborate with upper management to set strategic goals, align operations with business objectives, and develop actionable plans
- Quality Control: Ensure that products and services meet quality standards and regulatory requirements, implementing corrective measures as needed
- Supply Chain Management: Manage logistics, procurement, and vendor relationships to streamline supply chain operations and reduce costs
- Customer Service Oversight: Oversee customer service operations to ensure client satisfaction and address any escalating issues
- Data Analysis and Reporting: Analyze operational data to identify trends, report on performance metrics, and recommend improvements
Data Analyst
V5 Global Solutions
10.2017 - 05.2023
Customer Care Executive
All Sec Technologies
10.2010 - 03.2012
- Handling inbound process calls to manage customer
- Maintain 95% Quality scores
- Met all the parameters and consecutively achieve incentives
Education
MBA -
Osmania university
B.Com -
Osmania University
Intermediate -
Board of intermediate
S.S.C. -
Board of secondary
Skills
- Excel Data Analysis Skills
- Skilled in PowerPoint Presentations
- Microsoft Access Proficiency
- Expertise in Google Forms
- Foundational Power BI Skills
- Proficient in MS Word
- Computer Science
- Experience with Oracle Applications
Accomplishments
- Won Certificate From Top Managements MD And VP For Star performer for the month.
- Achieved every month 85 to 95% target assigned for team member and individual.
Hobbies and Interests
- Playing Cricket
- Browsing
Languages
- English
- Hindi
- Telugu
Personal Information
- Father's Name: Mohammed Abdullah Kalimee
- Date of Birth: 09/04/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Islam
Languages
English
First Language
Hindi
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Timeline
Data Analyst
V5 Global Solutions
10.2017 - 05.2023
Customer Care Executive
All Sec Technologies
10.2010 - 03.2012
Operations Manager & Data Analyst
Bharti Airtel
- Current
MBA -
Osmania university
B.Com -
Osmania University
Intermediate -
Board of intermediate
S.S.C. -
Board of secondary
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