Mohammed Sameer
Hyderabad,Telangana
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Market Research Intern
Blackridge Research and Consulting
03.2025 - 09.2025
- Contributed to the development of client-facing mobile applications by collaborating with the design and QA teams
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
Education
Bachelor of Technology - Artificial Intelligence & Machine Learning
AVN Institute of Engineering And Technology
Hyderabad01.2025
12th (Intermediate) -
Sri Chaitanya Junior College
Hyderabad01.2021
10th (SSC) -
St. Joseph High School
Hyderabad01.2019
Skills
- Critical thinking
- Merchandise upselling
- Product promotion
- Payment processing
- Hospitality and accommodation
- Time management
- Stock management
- Inbound and outbound calling
- Problem-solving
- Business development
- Consultative sales
- Data collection
- Decision-making
- Grammar
- Live chat support
- Task prioritization
Websites
Accomplishments
- Achieved a 95% customer satisfaction rate by efficiently resolving service tickets and ensuring timely, accurate issue resolution.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
Certification
- DSA - Apna College - 2024
- MERN Stack Development - Apna college - 2023
- Dart Flutter - TuteDude - 2023
Hobbies
Reading Novels and comics
E-Sports Gaming
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Upper intermediate (B2)
Arabic
Intermediate (B1)
Japanese
Elementary (A2)
Timeline
Market Research Intern
Blackridge Research and Consulting
03.2025 - 09.2025
Bachelor of Technology - Artificial Intelligence & Machine Learning
AVN Institute of Engineering And Technology
12th (Intermediate) -
Sri Chaitanya Junior College
10th (SSC) -
St. Joseph High School