Summary
Overview
Work History
Education
Skills
Accoladesandachievements
Extracurricular Activities
Disclaimer
Timeline
Generic
MOHAMMED SAMIR AKTAR

MOHAMMED SAMIR AKTAR

Team Manager
Bangalore

Summary

My strengths are my dedication and hard work backed with existing knowledge and keen interest towards learning new concepts; I have good technical and analytical skills. These, along with my desire for learning and commitment to excellence, would help me contribute meaningfully to the organization I work for.

Worked as Operations Team Manager and highly skilled in Interpreting data, analyzing results, understanding business change needs, assessing the impact of those changes, RCA with 5 whys analysis, analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties. With about 14+ years of total experience and out of these 13 years in Banking industry. I have a track record of delivering successful solutions and leading development in high profile large projects such as Redraw & Offset Remediation. It is also worth mentioning that I have an impeccable career record and has always been a strong and outstanding performer throughout my 13 years of work stint with ANZ.

Overview

13
13
years of professional experience

Work History

Operations Team Manager

ANZ BANK
Bangalore
06.2011 - Current
  • Manage daily operations, ensuring efficient and effective processing of transactions and adherence to banking policies
  • Manage a team of 18 staff members, providing leadership, coaching, and performance evaluations
  • Forecast incoming workload and manage volumes to ensure proper staffing levels for meeting SLA and TAT
  • When there's excess capacity, reassign staff to other teams as needed and borrow staff during high-volume periods to eliminate overtime
  • Maintained standard operating procedures (SOPs) for all operational activities, enhancing consistency and reducing operational errors by 40%
  • Conducted regular audits of within servicing department, identifying areas for improvement, and implementing corrective actions that boosted compliance and efficiency
  • Collaborate with other departments, including compliance, risk management, and customer service, to ensure seamless operations
  • Managed all risk events for the department using 5 Whys analysis and implemented a risk management framework that reduced operational risk incidents by 20% over 2 years
  • Provide regular feedback and coaching to staff who are not meeting productivity and utilization standards
  • Upskilled team members into new processes to mitigate key man risk, reducing ramp-up time by 30% and significantly enhancing overall team's efficiency
  • Provide opportunities to my direct reports across other teams for knowledge transfer to learn new process and support their growth
  • Initiated team engagement activities, including learning and development sessions, Fun Fridays, and sports events
  • Decreased customer complaint and escalations resolution time by 50% through maintaining 4hrs SLA within the department
  • Manage the operations budget, achieving cost savings through efficient resource allocation
  • Collaborate with senior leadership to align operational strategies in the department
  • Managed relationships with key stakeholders, including onshore partners, regulatory bodies, internal departments etc
  • Thorough knowledge of mortgage and lending products, policies and procedures also worked on various servicing functions like, fee & payment reversal, payment posting, reconciliation (offset, redraw & interest), interest rate correction, repayment correction, limit change, loan balance & redraw correction, non-credit critical, bank-initiated renewal, loan re-open and closure, interest margin change etc
  • Managed CMOS complaints reporting and reviewed all customer complaints related to servicing on a weekly basis, followed by an RCA using the 5 Whys method
  • Prepared analysis reports highlighting problem areas and mitigation plans and presented them to senior management
  • Created a share point for the department to ensure all process update, process change, and policy change related information's are provided
  • The staffs are required to refer the share point on regular basis to aware of any new updates
  • Also conduct quiz on monthly basis.

Audit Clerk

SAMAL AND ASSOCIATES (AUDIT FIRM)
06.2024 - 10.2024
  • Prepare financial statements for non-trading and small organizations, reflecting their financial position
  • Conduct audit checks to verify the accuracy of all income and expenditure accounts
  • Organize financial data for review by the senior audit team
  • Identify discrepancies in financial statements, reports, and records
  • Submit reports to the chartered accountant.

Assistant Sales Manager

BAJAJ ALLIANZ LIFE INSURANCE CO. LTD.
05.2024 - 06.2024
  • Recruit agents and promote life insurance products through them
  • Develop and manage sales and marketing plans and strategies
  • Motivate the team to achieve sales targets
  • Provide telephonic customer service and resolve queries
  • Coordinate with sales and marketing units to implement and oversee marketing plans and procedures, and assist in convincing customers
  • Collect daily reports from the team and present them to managers.

Education

MBA in Banking and Finance - undefined

Asian School of Business Management
Bhubaneswar, Odisha, India

Bachelor of Commerce with Accounting Hons - undefined

Dharanidhar College
Keonjhar, Odisha, India

Higher Secondary - undefined

Dharanidhar College
Keonjhar, Odisha, India

10th - undefined

Raisuan High School
Keonjhar, India

Skills

Teradata (execution & Analysis), SQL(Basics)

Accoladesandachievements

  • Consistently achieved a 100% score in voice surveys.
  • Visited Melbourne and successfully migrated a remediation project from Melbourne to Bangalore over a 2-month period.
  • Received various awards client appreciations at ANZ.
  • Recognized as a "strong and outstanding performer" throughout my career.
  • Excelled academically, ranking in the top 10 in Higher Secondary.
  • Secured second place in a school debate competition.
  • Awarded Best Disciplinary Student in school.
  • Completed the Customer CSIA program provided by ANZ.
  • Finished 2 days of training on Agile & Lean and 1 day of training on Digital Transformation at ANZ.
  • Delivered training content successfully on the Chameleon platform.

Extracurricular Activities

Acted as volunteer in Junior Red Cross. Donated blood at college held by Red Cross. Participated in Social work.

Disclaimer

I hereby declare that the above written particulars are true to the best of my knowledge & belief.

Timeline

Audit Clerk

SAMAL AND ASSOCIATES (AUDIT FIRM)
06.2024 - 10.2024

Assistant Sales Manager

BAJAJ ALLIANZ LIFE INSURANCE CO. LTD.
05.2024 - 06.2024

Operations Team Manager

ANZ BANK
06.2011 - Current

MBA in Banking and Finance - undefined

Asian School of Business Management

Bachelor of Commerce with Accounting Hons - undefined

Dharanidhar College

Higher Secondary - undefined

Dharanidhar College

10th - undefined

Raisuan High School

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MOHAMMED SAMIR AKTARTeam Manager