Mohammed Sayeed
Bengaluru,Karnataka
Summary
Proven IT professional with 2.5 years of technical experience in tools such as ServiceNow and Active Directory. Demonstrated ability to transition into business analysis through certifications and a live project with EY. Seeking a Business Analyst position to leverage analytical skills and drive business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
L1 Service Desk Engineer
Hewlett Packard Enterprise
5 2023 - Current
- Data Management and Analysis: Conducted data extraction, cleansing, and analysis using Excel to inform strategic decision-making.
- Incident Response: Managed incident lifecycle, including creation, validation, and escalation.
- Change Management: Implemented change requests in alignment with client objectives and IT standards.
- Problem Resolution: Identified and addressed root causes of IT issues to prevent recurrence.
- Service Desk Operations: Managed L1.5 tickets, monitored system alerts, and maintained service levels.
- Access Control: Administered user accounts, permissions, and access controls to ensure data security and operational efficiency.
IT Service Desk Engineer
NTT DATA
04.2022 - 04.2023
- Customer Support: Provide timely updates to end-users on case progress via chat and phone, adhering to service level agreements for call handling duration.
- Incident Management: Prioritize ticket resolution to prevent service disruptions and provide collaborative support to colleagues.
- User Account Management: Manage user account modifications, leveraging knowledge bases for efficient problem-solving.
- System Monitoring and Response: Identify and address critical system alerts, coordinating with relevant teams for incident mitigation.
- Desktop Support: Configure network infrastructure, troubleshoot Office 365 applications, and provide end-user hardware support.
- Device Management: Implement device security measures, manage device configurations, and facilitate data recovery processes.
Associate Application Engineer
E2OPEN Software India Pvt Ltd
04.2022 - 08.2022
- Data Retrieval and Analysis: Extracted data from database using SQL queries, transforming it into actionable insights through data analysis.
- Business Logic Implementation: Developed and maintained application logic through Action Classes, aligning with business requirements.
- Requirements Analysis: Collaborated with clients to understand business needs and translated them into system requirements.
- Database Development: Designed, implemented, and managed stored procedures to optimize application performance and data integrity.
Education
Bachelor of Engineering -
S.J.C.Institute of Technology
Chickballapura 09.2018 - 05.2021
Bachelor of Engineering -
Dr Ambedkar Institute of Technology
Bengaluru 07.2015 - 05.2018
Skills
Cognitive skills
Communication skills
Self-motivated
Optimistic with the ability for performing equally both as team and individual
Quick learner
VPN Configuration
Remote Support
Ticketing System
Incident Management
System Administration
Issue Troubleshooting
Microsoft Outlook
Time Management
Multitasking
Accomplishments
- Certification in Business Analyst from ExcelR Solutions (01/2024 - 07/2024)
- Top C SAT achiever for consecutive months
- Appreciation from the client for the best service provided
- Achievements/Tasks
Personal Information
Date of Birth: 08/07/1997
Languages
ENGLISH
URDU
HINDI
KANNADA
TELEGU
Software
ServiceNow
Active Directory
SQL
Excel
Power BI
Tableau
Certification
Business Analyst
Timeline
Business Analyst
01-2024
IT Service Desk Engineer
NTT DATA
04.2022 - 04.2023
Associate Application Engineer
E2OPEN Software India Pvt Ltd
04.2022 - 08.2022
Bachelor of Engineering -
S.J.C.Institute of Technology
09.2018 - 05.2021
Bachelor of Engineering -
Dr Ambedkar Institute of Technology
07.2015 - 05.2018
L1 Service Desk Engineer
Hewlett Packard Enterprise
5 2023 - Current