Mohammed Shabudeen
Duty Manager
Bangalore
Summary
Assistant Manager Front Office with a warm and friendly demeanor always. Team builder and is acutely attentive to employees’ and guests’ needs. Punctual, problem solver, and avid multitasker. Trackrecord of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success. Core Competence Leadership Time and task Management People Management Intellectual skills Decision Making Quality Assurance Staff training and coaching
Overview
7
7
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Front Office Duty Manager
Taj West End
Bangalore
2023.04 - Current
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Analyzed sales data to identify opportunities for growth and improvement.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting service training.
Assistant Manager
Hyatt, Regency
Trivandrum
2023.02 - 2023.04
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
Front Office Supervisor
Grand Hyatt Dubai
Dubai
2022.04 - 2023.02
- Coached employees through day-to-day work and complex problems.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Organized documents for company communication, travel vouchers, and payment services.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Guest Service Officer
Grand Hyatt Dubai
Dubai
2019.06 - 2022.04
- Assisted guests by furnishing information and directions.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Developed and maintained positive relationships with guests for satisfaction.
Team Member
Taj Vivanta
Coimbatore
2017.05 - 2019.05
- Assist the Front Office Manager in supervising daily front desk activities according to the established guidelines
- Prioritize and delegate daily work responsibilities to the front desk staff
- Schedule front desk meetings to identify and resolve operational issues, accounting variances, and housekeeping discrepancies
- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables
- Provide information and direction to staff to achieve 100% occupancy
- Maximize hotel revenue by controlling room inventory, group blocking, packages, up-selling
- Handling groups and paymasters
- Acts as manager on duty for the hotel and manages front desk operations in the absence of the Front Office Manager
- Checking shift closure reports, including cash, paid-outs, credit card transactions, refunds, and disputes
- Inventory control to avoid over-booking
- Handling reservations in the absence of the Team Leader
- Handling guest feedback sessions and surveys
- Achievements Certificate of Best Employee for front of the house Certificate of excellence in English Projects Guest Satisfaction Management - First half of 2022 – Customer service score improved by 5.6%, Elite customer service score improved by 10% Certificate of Top Upselling Champion Certificate of Top KPI Performer Top 5 Upselling Champion in the Middle East region
Education
Bachelors - Tourism and Hospitality Management
PSG College of Arts & Science
2014.01 - 2017.04
Skills
Process improvements
Timeline
Front Office Duty Manager
Taj West End
2023.04 - Current
Assistant Manager
Hyatt, Regency
2023.02 - 2023.04
Front Office Supervisor
Grand Hyatt Dubai
2022.04 - 2023.02
Guest Service Officer
Grand Hyatt Dubai
2019.06 - 2022.04
Team Member
Taj Vivanta
2017.05 - 2019.05
Bachelors - Tourism and Hospitality Management
PSG College of Arts & Science
2014.01 - 2017.04
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