MOHAMMED SHAHID RAZA
Bangalore
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
Work History
Sales Agent
Sam's Auto-parts
05.2023 - 06.2024
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted call-in customers with questions and orders.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Project Developer
TECHNOFIST
09.2022 - 03.2023
- Developed basic engineering projects, ensuring all deliverables were met within budget and on schedule.
- Implemented innovative solutions to overcome challenges, resulting in improved processes and outcomes.
- Secured client satisfaction by consistently meeting or exceeding expectations throughout project development stages.
Intern-Project Work Trainee
Digiadd Technologies
05.2022 - 06.2022
- During the internship, we worked on the design and development of a 'GPS Tracker System' to track the live location of the transport vehicles remotely.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Learned new materials, processes, and programs quickly.
Education
PUC - PCME
Seshadripuram PU College
Bengaluru, KAB.E - Electronics And Communication Engineering
Atria Institute of Technology
Bengaluru, KA08.2024
Skills
- Problem solving ability
- Fast learner
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Python
- SQL
- Microsoft Excel
Personal Information
- Date of Birth: 03/23/98
- Gender: Male
Hobbies and Interests
- Cricket
- Music
- Snooker
- Learning about new Technologies
Languages
English
Hindi
Kannada
Urdu
Timeline
Sales Agent
Sam's Auto-parts
05.2023 - 06.2024
Project Developer
TECHNOFIST
09.2022 - 03.2023
Intern-Project Work Trainee
Digiadd Technologies
05.2022 - 06.2022
PUC - PCME
Seshadripuram PU College
B.E - Electronics And Communication Engineering
Atria Institute of Technology
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