Mohammed Shaikh

• Answered phone calls and provided clear and straightforward information to callers
• Transferred phone calls to attorneys, paralegals, and medical clerks
• Created and labeled spreadsheets that contained information pertaining to schedules and meetings
• Maintained cordial disposition when greeting both clients and staff
• Distributed letters and packages delivered to office to proper recipients
• Organized, cleaned, and maintained receptionist area
• Participated in staff meetings and kept records of minutes
• Issued name badges to law firm visitors
• Wrote memos for attorneys and paralegals to be distributed via email
• Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs
• Created and maintained customer loyalty through excellent customer interactions
• Engaged with customers to provide positive customer experience, by answering questions and resolving complex customer inquiries
• Welcomed new customers and transferred warm leads to sales department
• Participated in on-going training and development
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Contacted customers to return routine and general calls promptly.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Explained amount for expected services and provided detailed answers to customer questions
• Welcomed incoming individuals and ascertained needs by asking open-ended questions
• Recommended additional, useful services to customers, which helped to increase overall sales
• Contributed to business growth by confirming customer satisfaction with service and quality
• Handled telephone inquiries regarding appointments and work in process
• Documented and scoped actions taken to resolve issues after service calls
• Supervised monetary transactions and changes while coordinating logistics to verify service dates
• Responded quickly to customer concerns and complaints, typically within 30 minutes to hour depending on time taken to diagnose concern
• Consulted with clients to outline options and obtain permission to proceed with service.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
• Provided customers with updates and periodic statements on service developments and changes in trends.
• Maintained and managed customer files and databases.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.

since 2009 working as an collection specialist in the mashreq bank and coordinating all types of loan services procedures

• Utilized sharp research skills to track down delinquent account information.
• Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
• Documented all daily collections and delinquent account activities by uploading information to company's database.
• Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Performing research and coming out with solutions to the problems faced by the client and answering their inquires
• Deal with all sort of inward and outward documentary collections organize and maintain details about all types of loan and loan related documents, including overseas tax and credit system
• As a credit collector successfully handle the collections of previous dues from individual accounts credit department and scam account functions
• According to the account status inform customers about the payment options collected 85% amount of the assigned account successfully.
• Supervised staff of collectors, monitoring phone calls and letters.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
• Visited premises of customers to directly collect payments.
• Researched accounts and completed due diligence to resolve collection problems.
• Contacted clients with past-due payments and actively monitored payments due from clients.
• Set up and updated customer accounts and CRM with interactions, payments and personal information.
• Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes
• Conducted thorough investigations to locate hard-to-find debtors, leading to successful recoveries
• Analyzed trends in account performance data to identify areas requiring intervention or improvement opportunities
• Developed customized payment plans tailored to individual financial situations, increasing likelihood of repayment
• Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed
• Documented all daily collections and delinquent account activities by uploading information to company's database
• Collaborated with team members to identify new tactics and improve overall collection success rates
• Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts
• Contacted delinquent members by phone, email and mail to determine reasons for delinquency
• Minimized legal action by effectively negotiating settlements between debtors and creditors
• Negotiated payment arrangements with clients, resulting in increased revenue for the company
• Determined when repossession would be best course of action, preparing appropriate documentation for legal process
• Educated customers on credit policies and potential consequences of non-payment, promoting responsible financial behavior
• Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy
• Participated in continuous professional development opportunities, staying current on industry best practices related to collections and debt recovery
• Maintained detailed records of customer interactions, ensuring accurate documentation and compliance with regulations
• Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships
• Leveraged strong negotiation skills to secure favorable terms for both the company and its clients during payment negotiations
• Streamlined the collections process for improved payment rates and reduced delinquencies
• Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts
• Improved debtor relations through effective dispute resolution strategies, cultivating trust among clients and colleagues alike
• Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly
• Utilized sharp research skills to track down delinquent account information
• Managed a high-volume caseload while providing exceptional service and meeting performance targets consistently
• Enhanced debt recovery by implementing efficient collection strategies and techniques

• Meet sales curriculum requirement with proper planning
• Responsibilities for daily worked maintain perforating and daily reports
• Co-ordinate with customers for development of business and relationship
• Planning and implementing new meetings regarding new business and service issues. communicate with all concern department(CREDIT, CAU,BRANCHES),
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Maintained and built close relationships with customers through regular contact and visits.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Created and maintained databases to track customer discussions and preferences for accurate, updated records.
• Developed customer surveys to measure customer satisfaction and identify areas of improvement.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Developed loyalty programs to reward and maintain customer retention.
• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role
• Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships
• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries
• Facilitated meetings and discussions between clients, sales and delivery teams
• Maintained strong knowledge of industry trends, sharing insights with clients as part of proactive advisory services
• Maintained and built close relationships with customers through regular contact and visits
• Promoted positive work environment through open communication, fostering collaboration among team members

• (credit card, Personal loans), Planning to meet sales curriculum requirements
• Worked planned ideas to customers of differing abilities
• Consistently mentoring work and improve it
• Regular reviews pf personal achievements targets
• Responsibilities of customers complain and solving problems
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Generated new leads through networking and attending industry events.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Used customer insights to develop innovative sales strategies to increase sales.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits.
• Collaborated with cross-functional teams to identify and address customer needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Achieved aggressive monthly quota of10% consistently
• Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions
• Assessed competitor activities and adjusted selling approaches accordingly to maintain competitive edge in market landscape
• Boosted sales performance by developing and executing targeted marketing strategies
• Put together sales proposals and contracts
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
• Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates
• Wrote reports outlining activities and sales
• Directed sales support staff in administrative tasks to help sales reps close deals
• Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication
• Inquired about current service levels and offered upgrades
• Streamlined sales process by implementing efficient CRM systems for improved data management and tracking
• Met customers in homes and businesses to discuss and demonstrate products
• Developed sales strategy based on research of consumer buying trends and market conditions
• Strengthened brand presence by organizing and participating in promotional events, trade shows, and presentations
• Increased market share with effective prospecting and lead generation tactics
• Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities
• Collaborated with team members to exceed sales targets, fostering competitive yet supportive environment
• Evaluated costs against expected market price points and set structures to achieve profit targets
• Contributed to cross-functional collaborations between departments for better understanding of product offerings and improved company-wide efficiency levels