ZOHO
Mohammed Shameeq
Chennai
Summary
Results-oriented Customer Experience professional with 9 years in insurance, automotive, and manufacturing sectors, focusing on escalation handling, grievance resolution, and claims coordination. Enhanced customer satisfaction through strategic CRM case management and cross-functional collaboration. Seeking to apply expertise in remote Customer Experience, Customer Success, or Customer Support roles to deliver exceptional service and strengthen client relationships.
Overview
4
4
Languages
2
2
Certifications
10
10
years of professional experience
Work History
Production Manager
Fluir Controls Pvt Ltd
01.2024 - Current
- Coordinated production, procurement, and vendor negotiations for industrial valve manufacturing, achieving on-time delivery and meeting operational targets.
- Liaised with sales and technical teams on customer quotations and proposals, maintaining client relationships to secure repeat business.
- Oversaw production schedules to ensure timely delivery of products.
- Implemented process improvements that enhanced production efficiency.
- Trained and mentored staff on best practices and safety protocols.
Customer Experience Executive
Northerly Automotive Solutions Pvt Ltd
10.2019 - 05.2022
- Managed post-service customer support and resolved escalations across calls, email, chat, and social media to enhance customer satisfaction.
- Investigated complex complaints within SLA, coordinating with service centers and operations teams to resolve cases and maintain brand reputation.
- Tracked CSAT trends in CRM and collaborated cross-functionally to address and resolve recurring service issues.
Customer Care Executive
Star Health & Allied Insurance
03.2017 - 05.2019
- Managed inbound/outbound service for health insurance policies, addressing coverage, renewals, premiums, and claims processing.
- Coordinated with hospitals and claims teams to expedite settlements, ensuring accurate CRM case record maintenance.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed claims processing, ensuring compliance with company policies and regulatory standards.
- Trained new staff on customer service protocols and best practices for efficiency.
Sous Chef
Phils Bistro
03.2016 - 12.2016
- Supervised kitchen staff and coordinated service-hour workflow, ensuring compliance with food safety standards and effective inventory management with suppliers.
- Supervised kitchen staff, ensuring adherence to food safety standards and efficient workflow.
- Collaborated with head chef to create innovative seasonal menus, enhancing guest experience.
- Managed inventory and ordered supplies, optimizing costs while maintaining quality ingredients.
Education
Diploma - Hospitality Management
Annamal Institute of Hotel Management
Vellore01-2016
B.B.A / B.M.S - General Studies
Islamiah College (Autonomous)
Vaniyambadi01-2014
12th Standard - undefined
Islamiah Boys HSS
Vaniyambadi01-2013
Skills
Production planning
Operations management
Production optimization
Process improvement
Quality control
Quality inspection
Manufacturing operations
Scheduling
Staff management
Team development
Customer support
Software
FRESHDESK
Certification
Data
Timeline
Data
07-2026
Production Manager
Fluir Controls Pvt Ltd
01.2024 - Current
Customer Experience Executive
Northerly Automotive Solutions Pvt Ltd
10.2019 - 05.2022
Customer Care Executive
Star Health & Allied Insurance
03.2017 - 05.2019
Sous Chef
Phils Bistro
03.2016 - 12.2016
12th Standard - undefined
Islamiah Boys HSS
B.B.A / B.M.S - General Studies
Islamiah College (Autonomous)
Diploma - Hospitality Management
Annamal Institute of Hotel Management