Hi, I’m
Mohammed Shameer V K
Vadakkangara
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused on keeping operations running smoothly and employees on-task to produce high-quality work. Knowledgeable about inventory, project, and team management. Excellent communication and relationship-management skills.
Overview
10
years of professional experience
6
years of post-secondary education
Work History
PVS Mobikes [Dealership of HMSI (Honda Motorcycles & Scooters India)]
Work's Manager
04.2018 - 06.2023
Job overview
- Maintaining inventory of parts, tools and equipment required for repairs and maintenance, and ordering supplies as needed
- Ensuring that all work areas are clean, organized and comply with safety regulations
- Managed efficient insurance claiming process, including coordinating with insurance companies, documenting damage, providing repair options, processing claims, and communicating with customers
- Managing the dealership's service department budget, including tracking expenses and revenue, and identifying opportunities to increase profitability
- Conducting performance evaluations and providing feedback to technicians and supervisors to help them improve their skills and productivity
- Implementing and enforcing dealership policies and procedures related to service, safety, and customer service
- Keeping up-to-date with industry trends and technological advancements in 2 wheeler repair and maintenance
- Working collaboratively with other departments, such as sales and finance, to ensure the smooth running of the dealership and a positive customer experience.
- Maximized operational efficiency with strategic planning, resource allocation, and performance management techniques.
- Performed root cause analysis on recurring problems to develop long-term solutions and prevent future occurrences.
- Reduced material waste by implementing inventory control systems and conducting regular audits.
- Examined and analyzed current marketing strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
Floor Supervisor
05.2017 - 04.2018
Job overview
- Developing and implementing service strategies to increase the dealership's revenue and customer satisfaction
- Ensuring that the dealership meets its service goals and targets by monitoring service figures and identifying areas for improvement
- Managing the inventory of parts, tools and equipment required for service and maintenance, and ensuring that it is well-stocked and organized
- Maintaining a positive relationship with customers by providing excellent customer service, resolving customer complaints and addressing their concerns
- Ensuring that the dealership complies with all applicable laws and regulations related to service, safety and customer service
- Conducting performance evaluations and providing feedback to technicians and mechanics to help them improve their skills and productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Evaluated work of Number floor employees to improve performance.
- Trained new team members on proper and safe use of tools and equipment.
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
Service Advisor
05.2015 - 04.2017
Job overview
- Greeting customers and checking them in for service appointments
- Consulting with customers to identify their service needs, concerns and expectations
- Providing customers with accurate estimates of repair costs and timelines
- Communicating service updates and progress to customers throughout the repair process
- Upselling additional services or products that may benefit the customer's vehicle or riding experience
- Coordinating with technicians and mechanics to ensure that repairs and maintenance are completed on time and to the customer's satisfaction
- Maintaining accurate records of customer interactions, repairs and maintenance performed, and warranty information
- Resolving customer complaints and concerns in a professional and timely manner.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed process improvements to enhance overall delivery of service.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Delivered prompt service to prioritize customer needs.
Drem Motors Pandikkad [Delership Of Suzuki Motorcycle India Limited]
Workshop Manager
06.2023 - Current
Job overview
- Plays a significant role in a parts manager's job.
- Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
- Mentored junior staff members, fostering professional growth and skill development.
- Identified areas in need of improvement and developed plans to correct problems.
- Purchased and oversaw inventory of supplies, tools and equipment.
Pathikkal tempo linkMalappuram, Kerala
Service in charge
04.2024 - Current
Job overview
- Assisted in the development and implementation of quality improvement projects aimed at enhancing patient care delivery within the unit.
Education
Government Polytechnic College, Perinthalmanna
Diploma in Mechanical Engineering
06.2011 - 05.2014
HMYHSS, Manjeri
Higher Secondary Education
06.2009 - 05.2011
HMYHSS, Manjeri
SSLC
06.2008 - 05.2009
Skills
AutoCAD
Personal Information
Date of Birth: 03/21/93
Projects
HMT Machine Tools - Kalamassery, 06/10/2013, 06/20/2013, Completed an In plant training to the part of academic training program.
Timeline
Service in charge
Pathikkal tempo link
04.2024 - Current
Workshop Manager
Drem Motors Pandikkad [Delership Of Suzuki Motorcycle India Limited]
06.2023 - Current
Work's Manager
PVS Mobikes [Dealership of HMSI (Honda Motorcycles & Scooters India)]
04.2018 - 06.2023
Floor Supervisor
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
05.2017 - 04.2018
Service Advisor
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
05.2015 - 04.2017
Government Polytechnic College, Perinthalmanna
Diploma in Mechanical Engineering
06.2011 - 05.2014
HMYHSS, Manjeri
Higher Secondary Education
06.2009 - 05.2011
HMYHSS, Manjeri
SSLC
06.2008 - 05.2009
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