Hi, I’m
Mohammed Shameer V K
Vadakkangara
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Focused on keeping operations running smoothly and employees on-task to produce high-quality work. Knowledgeable about inventory, project, and team management. Excellent communication and relationship-management skills.
Overview
10
years of professional experience
6
years of post-secondary education
Work History
PVS Mobikes [Dealership of HMSI (Honda Motorcycles & Scooters India)]
Work's Manager
04.2018 - 06.2023
Job overview
- Maintaining inventory of parts, tools and equipment required for repairs and maintenance, and ordering supplies as needed
- Ensuring that all work areas are clean, organized and comply with safety regulations
- Managed efficient insurance claiming process, including coordinating with insurance companies, documenting damage, providing repair options, processing claims, and communicating with customers
- Managing the dealership's service department budget, including tracking expenses and revenue, and identifying opportunities to increase profitability
- Conducting performance evaluations and providing feedback to technicians and supervisors to help them improve their skills and productivity
- Implementing and enforcing dealership policies and procedures related to service, safety, and customer service
- Keeping up-to-date with industry trends and technological advancements in 2 wheeler repair and maintenance
- Working collaboratively with other departments, such as sales and finance, to ensure the smooth running of the dealership and a positive customer experience.
- Maximized operational efficiency with strategic planning, resource allocation, and performance management techniques.
- Performed root cause analysis on recurring problems to develop long-term solutions and prevent future occurrences.
- Reduced material waste by implementing inventory control systems and conducting regular audits.
- Examined and analyzed current marketing strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
Floor Supervisor
05.2017 - 04.2018
Job overview
- Developing and implementing service strategies to increase the dealership's revenue and customer satisfaction
- Ensuring that the dealership meets its service goals and targets by monitoring service figures and identifying areas for improvement
- Managing the inventory of parts, tools and equipment required for service and maintenance, and ensuring that it is well-stocked and organized
- Maintaining a positive relationship with customers by providing excellent customer service, resolving customer complaints and addressing their concerns
- Ensuring that the dealership complies with all applicable laws and regulations related to service, safety and customer service
- Conducting performance evaluations and providing feedback to technicians and mechanics to help them improve their skills and productivity.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Evaluated work of Number floor employees to improve performance.
- Trained new team members on proper and safe use of tools and equipment.
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
Service Advisor
05.2015 - 04.2017
Job overview
- Greeting customers and checking them in for service appointments
- Consulting with customers to identify their service needs, concerns and expectations
- Providing customers with accurate estimates of repair costs and timelines
- Communicating service updates and progress to customers throughout the repair process
- Upselling additional services or products that may benefit the customer's vehicle or riding experience
- Coordinating with technicians and mechanics to ensure that repairs and maintenance are completed on time and to the customer's satisfaction
- Maintaining accurate records of customer interactions, repairs and maintenance performed, and warranty information
- Resolving customer complaints and concerns in a professional and timely manner.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed process improvements to enhance overall delivery of service.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Delivered prompt service to prioritize customer needs.
Drem Motors Pandikkad [Delership Of Suzuki Motorcycle India Limited]
Workshop Manager
06.2023 - Current
Job overview
- Plays a significant role in a parts manager's job.
- Optimized inventory management systems, ensuring accurate tracking of supplies and minimizing waste.
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
- Mentored junior staff members, fostering professional growth and skill development.
- Identified areas in need of improvement and developed plans to correct problems.
- Purchased and oversaw inventory of supplies, tools and equipment.
Pathikkal tempo linkMalappuram, Kerala
Service in charge
04.2024 - Current
Job overview
- Assisted in the development and implementation of quality improvement projects aimed at enhancing patient care delivery within the unit.
Education
Government Polytechnic College, Perinthalmanna
Diploma in Mechanical Engineering
06.2011 - 05.2014
HMYHSS, Manjeri
Higher Secondary Education
06.2009 - 05.2011
HMYHSS, Manjeri
SSLC
06.2008 - 05.2009
Skills
AutoCAD
Tally ERP
Adobe Photoshop
MS Office
Customer Handling
Problem Solving
Critical Thinking
Communication
Team Management
Leadership
Workshop Organization
Workshop Organization
Job Scheduling
Hand and power tools
Service planning
Staff Training
Problem-Solving
Teamwork and Collaboration
Time Management
Decision-Making
Personal Information
Date of Birth: 03/21/93
Projects
HMT Machine Tools - Kalamassery, 06/10/2013, 06/20/2013, Completed an In plant training to the part of academic training program.
Timeline
Service in charge
Pathikkal tempo link
04.2024 - Current
Workshop Manager
Drem Motors Pandikkad [Delership Of Suzuki Motorcycle India Limited]
06.2023 - Current
Work's Manager
PVS Mobikes [Dealership of HMSI (Honda Motorcycles & Scooters India)]
04.2018 - 06.2023
Floor Supervisor
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
05.2017 - 04.2018
Service Advisor
A M Honda [Dealership of HMSI (Honda Motorcycles & Scooters India)]
05.2015 - 04.2017
Government Polytechnic College, Perinthalmanna
Diploma in Mechanical Engineering
06.2011 - 05.2014
HMYHSS, Manjeri
Higher Secondary Education
06.2009 - 05.2011
HMYHSS, Manjeri
SSLC
06.2008 - 05.2009