Mohammed Shandar

· Adept at project management, demonstrating proficiency in overseeing multifaceted projects, ensuring timely delivery, and aligning outcomes with organizational objectives.

· Risk Management and Mitigation: Proactive in identifying and managing risks throughout the project lifecycle, implementing effective mitigation strategies to ensure successful project delivery.

· Proficient in communicating with internal/external clients to determine specific requirements and expectations, managing client expectations as an indicator of quality.

· Managed teams with 30+ members across various countries for customers.

· Conferred with several awards such as Best Performer, Team Player, Extra Mile Awards for customer satisfaction and meeting deliverables.

· People Manager: Leveraged divergent and value-based outlook with excellent logical, problem-solving, interpersonal skills for managing the members, thereby motivating peak performances.

· Have consistently achieved all the KPIs/SLAs as per the company standards.

· Identifying and implementing process improvements, onboarding, reporting improvements and training as required across multiple teams.

· Business Maverick: Offered strategic guidance by excelling as an Engagement Leader, spearheading transformative projects involving Agile best practices, change management, and process re-engineering all aimed at fostering organizational resilience and global competitiveness.

Insightful Expertise in Project Management: With skills in directing all phases encompassing planning, defining scope, setting timelines, monitoring interdisciplinary coordination mitigating risks, resource planning and documentation.

• Completed training and moved to production within 15 days.

• I have been working on different set of providers and achieved independent status in a very short span of time.

• Successfully using EHR to enter clinical reports and data directly into the customer EHRs and adhering to the specific clinic guidelines.

• Offered strategic guidance by excelling as an Engagement Leader, spearheading transformative projects involving Agile best practices, change management, and process re-engineering all aimed at fostering organizational resilience and global competitiveness.

Leveraged divergent and value-based outlook with excellent logical, problem-solving, interpersonal skills for managing the members, thereby motivating peak performances.

· Successful in leading, managing, and developing a team of Medical Transcriptionists, Quality Analysts, Scribes, etc. so as to meet the business objectives of customer satisfaction for which I was appreciated and awarded with President’s Award of the company.

· Hands on experience in conducting daily, weekly, fortnightly, and monthly meetings with teams and weekly reviews to review performance against plan and take actions to meet the plan for subsequent days.

· Having a methodical & organized approach to work at both individual & team level.

· Writing accurate reports through the detailed analysis of data.

· Actively participated and handled conference calls with US, UK counterparts/customers to understand the requirements and improve/manage Customer expectations.

· Very well experienced in proofreading and delivering an accurate and complete medical report/transcript which meets all the specifications laid down by the Customer in addition to providing feedback to the MT who has created the document.

· Consistently met the customer expectations in terms of account specifications and content of the report within the specified turn around time.

· Followed the standard operating procedures as laid down by the quality management system.

· Adhered to the planned schedule.

· Knowledge of advanced medical terminology with excellent editing and proofreading skills.

· Well-versed in both American and British grammar, communication, and listening skills.

· Hands-on work on editing with a thorough grilling on the editing styles followed in Medical Journals, especially with the AMA style guide.

· Developed change management adaptation skills, working for multiple customers and on different platforms and specifics.