Mohammed Shifan
Chikkamagalur
Summary
Detail-oriented analyst trainee in IT service management. Identifies root causes of support issues and recommends process improvements to increase efficiency. Collaborates with cross-functional teams to deliver reliable IT solutions.
Overview
1
1
year of professional experience
Work History
Analyst trainee||Service Desk Associate
Cognizant Technology Solutions
Bengaluru, India
05.2026 - Current
- Diagnosed root causes from support tickets and recommended service and process improvements, contributing to more efficient support.
- Prioritised and resolved IT tickets within agreed service levels.
- Tracked incidents using support tickets, improving resolution timelines and maintaining service level agreements.
- Resolved daily software and hardware issues through first-line troubleshooting, enhancing user experience.
- Collaborated with cross-functional teams to deliver IT solutions meeting business needs.
Data Operator
Iron Mountain
Dubai, UAE
10.2025 - 03.2026
- Managed data-entry workflows, reprioritising tasks to meet critical deadlines and maintain data integrity.
- Recorded updates to data fields, ensuring accuracy for daily decision-making.
- Updated data records in company system for accuracy. on information in company system.
- Identified data-entry errors and escalated issues to supervisors for timely resolution.
- Completed regular backup routines to safeguard files and reduce loss risk.
- Followed confidentiality controls to prevent information breaches and avoid data loss.
Education
BCA - Computer Applications
MES MSPS FIRST GRADE COLLEGE(KUVEMPU UNIVERSITY)
Chikkamgaluru01-2024
Skills
- IT service management
- Incident tracking
- Troubleshooting techniques
- Data management
- Data integrity
- Problem resolution
- Time management
Languages
- English || Hindi || Kannada || Malayalam
Timeline
Analyst trainee||Service Desk Associate
Cognizant Technology Solutions
05.2026 - Current
Data Operator
Iron Mountain
10.2025 - 03.2026
BCA - Computer Applications
MES MSPS FIRST GRADE COLLEGE(KUVEMPU UNIVERSITY)