MOHAMMED SIBTAIN
Bangalore
Summary
Result oriented, intelligent, organized, and motivated individual seeking an available management position Looking for a challenging employment in an organization & grow with it, I wish to dedicate myself to the organization and work for complete satisfaction adapting to a given situation. To also be an astute learner and the best performer in your organization.
Overview
11
11
years of professional experience
Work History
Multi Unit Manager
Sky Rocket Beverages Pvt Ltd
Bangalore
09.2023 - 01.2024
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Identified opportunities for cross-selling products across multiple locations.
- Conducted regular inspections of units to ensure cleanliness, safety standards were met according to local laws and regulations.
- Reviewed completed work to verify consistency, quality and conformance.
- Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
- Created weekly reports tracking key metrics such as sales volume, profit margins, payroll costs, labor hours worked.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained accurate records regarding employee attendance and absences along with other HR related documents as needed.
- Trained and coached store managers on best practices for personnel management, customer relations, inventory control, merchandising techniques, and store operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored daily operations of multiple locations including scheduling shifts for staff members.
- Oversaw training programs designed to educate staff on proper cash handling procedures.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Completed day-to-day duties accurately and efficiently.
Regional General Manager
Wow Momo's
Bangalore
10.2021 - 08.2023
- Maintained accurate records of employee performance reviews.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Implemented successful business strategies to increase revenue and target new markets.
- Trained and mentored associates to teach daily tasks and procedures.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Performed regular price checks to ensure competitive pricing.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Recognized by management for providing exceptional customer service.
Store Manager
Bon Appetite Food and Beverages
Bangalore
04.2016 - 09.2021
- Organize stock and equipment, order supplies and oversee Store maintenance, cleanliness and security
- Plan and work to budgets, maximize profits and achieve sales targets set by head office
- Control takings in the restaurant and administer payrolls
- Recruit new staff, and train and develop existing staff
- Coordinate staff scheduling and rotas and motivate and encourage staff to achieve targets
- Responsible for personal bank - ensured accuracy of all financial calculations and returned appropriate change; maintained adequate cash for making change
- Maintained a thorough understanding of all menu items and answered questions regarding food and drink items and their preparation
- Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- Ensure high standards of customer service are maintained
- Implement and instill in the team company policies, procedures and ethics
- Handle customer complaints and queries
- Delivering superior food and beverage service and maximizing customer satisfaction
- Estimate future needs for goods, kitchen utensils and cleaning products
- Organize and supervise shifts
- Prepare reports and other performance analysis documentation
- Report to and attend regular meetings with area managers or head office representatives
- Control operational costs and identify measures to cut waste.
Store Manager
Coconut Grove Grand
01.2013 - 01.2015
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc.) Be a shining example of well behavior and high performance.
Store Manager
Orange Tomato Pvt Ltd.
- Recruiting employees for the store
- Meeting the targets and earning profits
- Maintaining the overall image of the store
- Managing the assets of the store
- Coordinating daily store management operations
- Mannequins are kept at the right place to attract the customers into the store and rotated frequently
- Ensuring merchandise should be according to the season as well as the latest trends
- Ensuring the store is well lit, ventilated and offers a positive ambience to the customers
- The signage displaying the name and logo of the store is installed at the right place and viewable to all.
Store In charge
Baskin Robbins
- Maintaining Receipt of incoming goods
- Responsible for the cleaning pre and post season
- Create weekly schedules to staff both the Fudge Depot and Ice Cream Parlor
- Keep track of inventory and place orders as needed
- Train employees on proper sanitation and cleaning procedures
- This includes food handling as well as opening/closing techniques
- Train employees on the use of the cash register and how to accept each form of payment
- Prepared ice cream scoops, waffle cones, all foods in shop while creating a friendly, energetic atmosphere for customers
- Efficiently handled high volume cash handling
- Organized, stocked, and maintained store appearance
- Communicated with team members on shop performance and provided feedback for further shop improvements
- Assisted in creating a “Team Player” environment
- Responsible for counting the cash registers at the end of the night and ensuring the deposit is placed in the night deposit drop box
- Verify all employee time sheets at the end of the week.
Education
HSB (12th) -
Muktagangotri University
SSLC (10th) -
Quwathul Islam High School
Skills
- Can manage time efficiently and work accordingly
- Can analyze problems efficiently and get resolutions
- Ability to work in team and manage them as per business requirement
- Adaptable to work environment
- Good learner
- DCA (Diploma in Computer Application) Quwathul Islam High School
- Operations Management
- Customer Service Management
- Shift Scheduling
- Report Generation
- Store Merchandising
- Employee Training
Personal Information
- Father's Name: MOHAMMAD FAYAZ
- Date of Birth: 03/28/91
- Nationality: Indian
- Marital Status: Married
Professional Experience
Around 8 years of Extensive experience as a Store Manager. A highly motivated and organized individual with ample experience of management, skilled leadership to maintain productivity and quality of service Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff. Seeking a challenging position to prove myself in an industry demanding strong organization, Customer relationship skills and ability, where my knowledge can be shared, and quality services could be rendered to the satisfaction of esteemed clients and creating value add for the organization and in turn to myself.
Permanent Address
13/2, LABABIN MASJID ROAD, 2nd Cross, D J Halli, Bangalore, Karnataka, 560045, India
Hobbies and Interests
Photography
Disclaimer
I hereby declare that the above given information is true and best of my Knowledge & belief.
Languages
- English
- Hindi
- Kannada
- Urdu
Timeline
Multi Unit Manager
Sky Rocket Beverages Pvt Ltd
09.2023 - 01.2024
Regional General Manager
Wow Momo's
10.2021 - 08.2023
Store Manager
Bon Appetite Food and Beverages
04.2016 - 09.2021
Store Manager
Coconut Grove Grand
01.2013 - 01.2015
Store Manager
Orange Tomato Pvt Ltd.
Store In charge
Baskin Robbins
HSB (12th) -
Muktagangotri University
SSLC (10th) -
Quwathul Islam High School
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