MOHAMMED SIDDIQUI

Friendly Customer Service Associated with 4 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in Handling chat with training in customer services.

I've worked for 3.5 years as a freelancer for SABB, In this tenure I've worked for boosting sales digital marketing, advertising, collecting feedback and providing after-sales service direct customers I've worked in field as well as worked from home. In this tenure I've managed to learn various tools usage of excel, earning a friendly badge among the customers, after sales service and handling sensitive customer information. I have moved with customers for biometrics acknowledge various self service options and also have been upto 12 hours on call.

I've worked as a customer service associate in Amazon for North America (Amazon.com) as a retail associate with primary messageus channel blended with multiple skills and specialization in CSBA skill I've handled 4 skills through out my tenure. Emails and chats were the skills I was trained for and has always looked forward to fulfill any business requirement by working overtimes, I've earned a total of 54 awards through out my tenure for the best performance calculated by feedback from customers including factors like friendliness understandability knowledge, The obsession to handle the highest contacts, Reporting any anomalies detected, always following the schedule adherence with dedication and responsibility. I was trained for multiple skills through out the tenure and have completed around 75+trainings to deliver the best performance, I've been trained for a more better english to deliver the best performance I've worked in both day and night shifts.

I am very reliable always available young and energetic professional always looking forward to learn the maximum skills and knowledge, fulfill the business requirements adjust my schedule with rotational shifts and weekoff's.

• Cover Letter is Attached for the reference's with all the certifications mentioned above.
• As I've worked as a freelancer I cannot produce proof for the reference
• I've shared the employer details in the cover letter for reference's regarding Amazon

This CV is entirely work of mine and no other person was involved in the creation I've acknowledge this data is the most accurate as per my knowledge I will be available in all days including offs to attend a call on 7569047193.

I've been an a football player for fun in my childhood, later on after 7 years of regularly playing it became an amazing de-stressing activity I earned a lot of medals and awards for playing football, I've played football for my school as well as various clubs.