Mohammed Siraj Ali
Store Manager
Hyderabad,Telangana
Summary
To build a challenging career in an organization of repute that can utilize my experience, qualification and skills. Reliable and upbeat Store Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Store Manager
Little Smart Enterprises
Hyderabad
04.2015 - Current
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Implemented loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Approved regular payroll submissions for employees.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Seller Support Associate
Amazon Development Centre (India)
Hyderabad
07.2011 - 03.2014
- Handling seller queries over email across US and UK platforms
- Assisting sellers with various difficulties in Selling on Amazon.com
- Looking for areas of improvement which can enhance seller experience at Amazon
- Bridging gap between sellers and technical teams
- Switching between platforms as per requirements.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Continuously exceeded performance expectations while maintaining excellent quality scores consistently throughout tenure.
- Streamlined processes for faster case resolution, resulting in increased customer loyalty.
Financial Associate
Hewlett Packard (HP) Global e: Business operations pvt ltd (India)
Bangalore
11.2009 - 12.2010
- Pulling monthly reports from SAP instances
- Formatting reports and running macro
- Sending reports to vendors for rectification and confirmation
- Maintaining daily accounts and doing reconciliation
- Sending mails to vendors for payments
- Following up with customers through mails and calls
- Printing and filling of monthly reconciliation.
Education
B.Com Computers - Commerce
Wesley Degree College
Telangana, India 06.2005 - 04.2008
Skills
Diploma in Microsoft certified system engineer (MCSE)
Customer service expertise
Collaborative mindset
Sales Presentations
Strong negotiation
Strong Internet Concepts
Well versed in Ms-Office & OS of XP2, windows 7 and windows 10
Diploma in Microsoft certified system engineer (MCSE)
Personal Information
- Passport Number: Y8387043
- Passport Place Of Issue: HYDERABAD (India)
- Date of Birth: 11/23/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Briefsummary
Qualified Graduate having around 4 years of Experience in the areas of Accounts, Customer service support. Excellent communication skills, exceptional ability to perform individually, good interpersonal relations, motivated & hard working individual. Good knowledge in using MS office and good presentation skills. Possess good Analytical and communication skills with the Clients and within an Organization.
Languages
English
Upper intermediate (B2)
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPersonal development programsTimeline
Store Manager
Little Smart Enterprises
04.2015 - Current
Senior Seller Support Associate
Amazon Development Centre (India)
07.2011 - 03.2014
Financial Associate
Hewlett Packard (HP) Global e: Business operations pvt ltd (India)
11.2009 - 12.2010
B.Com Computers - Commerce
Wesley Degree College
06.2005 - 04.2008