Summary
Overview
Work History
Education
Skills
Personal Information
Briefsummary
Languages
Work Preference
Timeline
SalesManager
Mohammed Siraj Ali

Mohammed Siraj Ali

Store Manager
Hyderabad,Telangana

Summary

To build a challenging career in an organization of repute that can utilize my experience, qualification and skills. Reliable and upbeat Store Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Store Manager

Little Smart Enterprises
Hyderabad
04.2015 - Current
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Implemented loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Approved regular payroll submissions for employees.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Senior Seller Support Associate

Amazon Development Centre (India)
Hyderabad
07.2011 - 03.2014
  • Handling seller queries over email across US and UK platforms
  • Assisting sellers with various difficulties in Selling on Amazon.com
  • Looking for areas of improvement which can enhance seller experience at Amazon
  • Bridging gap between sellers and technical teams
  • Switching between platforms as per requirements.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Continuously exceeded performance expectations while maintaining excellent quality scores consistently throughout tenure.
  • Streamlined processes for faster case resolution, resulting in increased customer loyalty.

Financial Associate

Hewlett Packard (HP) Global e: Business operations pvt ltd (India)
Bangalore
11.2009 - 12.2010
  • Pulling monthly reports from SAP instances
  • Formatting reports and running macro
  • Sending reports to vendors for rectification and confirmation
  • Maintaining daily accounts and doing reconciliation
  • Sending mails to vendors for payments
  • Following up with customers through mails and calls
  • Printing and filling of monthly reconciliation.

Education

B.Com Computers - Commerce

Wesley Degree College
Telangana, India
06.2005 - 04.2008

Skills

Personal Information

  • Passport Number: Y8387043
  • Passport Place Of Issue: HYDERABAD (India)
  • Date of Birth: 11/23/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Briefsummary

Qualified Graduate having around 4 years of Experience in the areas of Accounts, Customer service support. Excellent communication skills, exceptional ability to perform individually, good interpersonal relations, motivated & hard working individual. Good knowledge in using MS office and good presentation skills. Possess good Analytical and communication skills with the Clients and within an Organization.

Languages

English
Upper intermediate (B2)

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPersonal development programs

Timeline

Store Manager

Little Smart Enterprises
04.2015 - Current

Senior Seller Support Associate

Amazon Development Centre (India)
07.2011 - 03.2014

Financial Associate

Hewlett Packard (HP) Global e: Business operations pvt ltd (India)
11.2009 - 12.2010

B.Com Computers - Commerce

Wesley Degree College
06.2005 - 04.2008

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Mohammed Siraj AliStore Manager